Kyle Rickner Email & Phone Number

Napoleon, Ohio, United States

As Director of Technology and Strategy, I oversee our company’s technological and strategic initiatives across various departments. I will manage our Safety, IT, Compliance, and Applications departments, ensuring that each operates efficiently and aligns with our business goals. My expertise will guide the development and implementation of technology solutions, safety protocols, compliance measures, and strategic business developments.+ Safety Management: Oversee the Safety Department… Show more As Director of Technology and Strategy, I oversee our company’s technological and strategic initiatives across various departments. I will manage our Safety, IT, Compliance, and Applications departments, ensuring that each operates efficiently and aligns with our business goals. My expertise will guide the development and implementation of technology solutions, safety protocols, compliance measures, and strategic business developments.+ Safety Management: Oversee the Safety Department, ensuring compliance with OSHA requirements, conducting facility audits, and managing safety equipment procurement and safety training via our Learning Management System. + Applications Management: Evaluate and enhance business processes through advanced software solutions, custom application development using Microsoft SharePoint, PowerApps, and PowerBI, and manage API integrations. + IT Management: Direct all IT operations, maintain hardware and software logs, install security systems, and manage third-party IT contractors. + Strategic Business Development: Develop and implement sales and marketing strategies focusing on inbound marketing, SEO, and brand management. Oversee content creation, including photography and videography. + Compliance Oversight: Ensure adherence to U.S. Department of Defense regulations, manage government contracting, and maintain cybersecurity protocols. + Project Management: Lead large-scale facility projects from conception through execution, including procurement and labor management. + Recruitment and Advertising: Manage job postings on ZipRecruiter, LinkedIn, and Facebook to assist in recruiting efforts. Show less

Napoleon, Ohio

My multifaceted Sales and Marketing Manager role at Napoleon Machine has driven the company's growth and operational efficiency. Embracing the dynamic nature of this field, I've delivered tangible results and overcome challenges with determination.+ Sales Growth | My innovative inbound sales strategies led to a 60% increase in sales in the first year, setting new records and opening significant opportunities.+ Intranet Development: Spearheaded the development of our intranet… Show more My multifaceted Sales and Marketing Manager role at Napoleon Machine has driven the company's growth and operational efficiency. Embracing the dynamic nature of this field, I've delivered tangible results and overcome challenges with determination.+ Sales Growth | My innovative inbound sales strategies led to a 60% increase in sales in the first year, setting new records and opening significant opportunities.+ Intranet Development: Spearheaded the development of our intranet, merging SharePoint, Power Automate, and Power BI. This initiative transformed our operational efficiency and reporting, gaining recognition from major corporate clients.+ Website Revitalization: Revamped the company website, focusing on impactful media and SEO, substantially enhancing our sales pipeline.+ Social Media Strategy: Built and maintained a strong social media presence, aligning content with our SEO objectives to expand our opportunities.+ Analytic Tool Implementation: Led the selection and integration of advanced tools to track and boost sales performance.+ Customer Portal: Utilizing self-taught software skills, I developed a cutting-edge app that received attention from global corporations for its innovation.+ Branding Initiative: Redesigned the company logo and branding, refreshing our corporate image.+ Technical Proficiency: Advanced expertise in Adobe and Microsoft product suites and rapid learning ability for new systems.+ DoD Compliance | Navigate ITAR, DFAR, and NIST regulations. Secure DDTC and JCP/DLA registrations which ensure adherence to government procurement standards. Serve as the Compliance Officer.+ Safety Program Management | Developed and oversaw a comprehensive Safety Program, collaborating with BWC and OSHA to achieve top-tier safety standards and SHARP status. Serve as the Safety Manager.My role at Napoleon Machine is defined by continuous learning, innovative strategy implementation, and a commitment to driving exceptional outcomes. Show less

Columbus, Ohio Area

Pacejet provides customers a seamless integration between their ERP and carriers. My role was to work with new customers from beginning to end, with regards to implementing their Pacejet ERP Add-on solution. I worked through ERP to Pacejet integrations, Pacejet configuration/setups, and Pacejet to carrier integrations. Each project varied in complexity and overall implementation time, but the average project would take between 3 & 6 months. There were many moving parts and each customer was… Show more Pacejet provides customers a seamless integration between their ERP and carriers. My role was to work with new customers from beginning to end, with regards to implementing their Pacejet ERP Add-on solution. I worked through ERP to Pacejet integrations, Pacejet configuration/setups, and Pacejet to carrier integrations. Each project varied in complexity and overall implementation time, but the average project would take between 3 & 6 months. There were many moving parts and each customer was unique. That being said, attention to detail, multi-tasking, and problem-solving were everyday qualities I had to bring to the table. I believe my strongest attribute while serving in this role was my ability to build a quality relationship with each client and make error free decisions. I truly cared about their needs, their perception of Pacejet, and what needed to be done to service their every need. Show less

Columbus, Ohio Area

Purolator is a major player in the Canadian parcel delivery industry. My role in Client Relations was to manage the transportation, reporting, and billing needs of major clients in Central Ohio that export freight into Canada through the Purolator transportation network.Below are highlights of my career at Purolator.+ Create new reporting to provide customers with a transparent view into our shipping capabilities.+ Implement more efficient & accurate reporting methods. Using… Show more Purolator is a major player in the Canadian parcel delivery industry. My role in Client Relations was to manage the transportation, reporting, and billing needs of major clients in Central Ohio that export freight into Canada through the Purolator transportation network.Below are highlights of my career at Purolator.+ Create new reporting to provide customers with a transparent view into our shipping capabilities.+ Implement more efficient & accurate reporting methods. Using advanced macros & formulas, I was able to reduce workload while increasing accuracy. + Work with multiple departments to create solutions for our clients transportation needs.+ Audit freight billing, and submit results to client AP.+ Manage 6 national strategic accounts.+ Manage 4 regional accounts.+ Create new excel documents to simplify internal and external support.+ Work with minor supervision, and consistently completing given tasks. + Contribute to the growth of regional office.+ Advanced Skills in Microsoft Office products i.e., Excel(Visual Basic), Access, Publisher, Power Point, & Word.+ Familiar with customs clearance, PARS, PASS, HTS Codes, and CCI's.+ Familiar with multiple shipping systems, Manhattan base, ProShip, and ConnectShip.+ Currently working on SAP platform. + Training Experience, and continually available to assist co-workers with creating their own reporting methods. + Collaborated with Industrial Engineer to provide reporting tools for new product. Show less

Columbus, Ohio Area

Total Quality Logistics is a well-known 3PL (3rd Party Logistics) agency. Their brokers have managed transportation in North America worth billions of dollars. This job required aggressive sales and advanced industry knowledge. Transportation can be complicated and is fast moving. I learned a lot during my time at TQL.Below are highlights of my career at TQL.+ Managed 34 client accounts, ranging from small to large business.+ Managed a support staff to keep up with client… Show more Total Quality Logistics is a well-known 3PL (3rd Party Logistics) agency. Their brokers have managed transportation in North America worth billions of dollars. This job required aggressive sales and advanced industry knowledge. Transportation can be complicated and is fast moving. I learned a lot during my time at TQL.Below are highlights of my career at TQL.+ Managed 34 client accounts, ranging from small to large business.+ Managed a support staff to keep up with client needs.+ 120% YOY Account growth.+ Created and utilized advanced communication techniques. + Consistently sought after new business opportunities with quality shippers.+ Developed online quoting tools for client use.+ Built personal/professional website to offer prospects an inside scoop on how I operate my business.+ Mentor upcoming brokers on the proper ways to pursue new business opportunities.+ 100% Client retentionHere is a more in depth look at my role.A Logistics Manager is an individual or company that serves as a liaison between another individual or company that needs shipping services and an authorized motor carrier. Though a Logistics Manager plays an important role in the movement of cargo, the Logistics Manager doesn't function as a shipper or a carrier. Instead, a freight manager works to determine the needs of a shipper and connects that shipper with a carrier willing to transport the items at an acceptable price.Logistic Manager (3PL) services are valuable to both shippers and motor carriers. Freight managers help shippers find reliable carriers that might otherwise be difficult to locate. They assist motor carriers in filling their trucks and earning money for transporting a wide variety of items. Show less

Toledo, Ohio Area

Verizon Wireless needs no introduction. However, it is worth noting that I did not start out at Verizon Wireless. I was initially hired by a company called Solectron, which worked inside Verizon stores as a contractor. My job was to troubleshoot broken cell phones, take them apart and fix them. Verizon had a non-compete with Solectron as a way to prevent Verizon from taking their employees. There was an exception in that non-compete. Verizon was allowed to take 2 employees per year from… Show more Verizon Wireless needs no introduction. However, it is worth noting that I did not start out at Verizon Wireless. I was initially hired by a company called Solectron, which worked inside Verizon stores as a contractor. My job was to troubleshoot broken cell phones, take them apart and fix them. Verizon had a non-compete with Solectron as a way to prevent Verizon from taking their employees. There was an exception in that non-compete. Verizon was allowed to take 2 employees per year from each state. Verizon choose me from thousands of applicants in the state of Ohio during 2007. Below are highlights of my career at Verizon Wireless.+ Consistently exceeded multiple key performance indicators.+ Top 10% in Ohio for new activation's 3 straight years. + 4 Quarterly awards for "Net Promoter Score." (Customer satisfaction indicator).+ Created training material for PST machines, and conducted multiple training courses for embedded employees.+ In store leader for technical support.+ Served as repair technician for 1 year.+ Independently researched technical issues with HUB product, which resulted in pulling the product in multiple counties in the state of Ohio. My research involved touching base with state officials. Show less

Mechanical Engineering; Marketing

Activities and Societies: Theta Chi, Rocket Motor Sports, Intramural Sports

Military Police

Activities and Societies: Class leader AIT, Drill & Ceremony Instructor