Kyle Rockey Email & Phone Number

•Responsible for initiating outbound phone calls to new members, promoting products and services, performing account management services for new and existing members, and participating in special projects• This includes, but is not limited to, inquiring to new members to level of service received, verifying new loan information, conducting targeted outbound calls to members, providing products and services that align with member needs, working within the loan application system to submit… Show more •Responsible for initiating outbound phone calls to new members, promoting products and services, performing account management services for new and existing members, and participating in special projects• This includes, but is not limited to, inquiring to new members to level of service received, verifying new loan information, conducting targeted outbound calls to members, providing products and services that align with member needs, working within the loan application system to submit loans, performing account maintenance for members, and providing backup for the inbound call queue•Contact center operations or outbound sales Show less

• Determine coverage • Determine liability (who’s at fault for the damages) • Interview customers, claimants, and witnesses • Partner with appraisers/estimators to manage vehicle repairs • Negotiate with customers and other insurance carriers and resolve claims

Mechanicsburg, Pennsylvania

Harrisburg, Pennsylvania

Mechanicsburg, Pennsylvania

Harrisburg, Pennsylvania Area

•Communicate with key internal and external stakeholders to provide input to audit findings, external legal case filings, internal policies and procedures ensure compliance, provide supporting documentation, etc.•Develop, maintain and communicate loan program updates and procedures effectively; to the program directory and loan operation’s staff.•Review the SCRA (Service Member Civil Relief Act) process for accuracy and recommend changes.•Responsible for developing the data entry… Show more •Communicate with key internal and external stakeholders to provide input to audit findings, external legal case filings, internal policies and procedures ensure compliance, provide supporting documentation, etc.•Develop, maintain and communicate loan program updates and procedures effectively; to the program directory and loan operation’s staff.•Review the SCRA (Service Member Civil Relief Act) process for accuracy and recommend changes.•Responsible for developing the data entry and software update process. •Conduct quality assurance on loan adjustments input by operations staff.•Provide escalate call support as needed. Identify and modify training to reduce call and issue escalation through effective coaching and training with operation’s staff.•Continually look for ways to improve team performance by identifying and implementing work efficiencies through process improvement.•Research and report findings of suspected security incidents.•Submit data change requests (DCR) and ensure data update is accurate after DCR is complete.•Maintain the department intranet website to ensure that the most accurate and complete information is available to staff.•Input pre-conversion adjustments timely and accurately.•Request, review, and provide analysis on system queries Show less

Harrisburg, Pennsylvania

•Compile information on accounts for guarantor for submission to appropriate databases•Review account information to ensure loan has been serviced and loan information is in compliance with appropriate regulations•Research basic and routine issues to assist in processing concerns•Provide accurate responses (written and/or verbal)•Research basic data conflicts to assist in processing or resolving errors•Process all documents pertaining to death, disability, or bankruptcy of… Show more •Compile information on accounts for guarantor for submission to appropriate databases•Review account information to ensure loan has been serviced and loan information is in compliance with appropriate regulations•Research basic and routine issues to assist in processing concerns•Provide accurate responses (written and/or verbal)•Research basic data conflicts to assist in processing or resolving errors•Process all documents pertaining to death, disability, or bankruptcy of borrower relative to guarantors, lenders, and other institutional customers•Act as contact for schools, lenders, and guarantors. Make corrections to accounts based on departmental policies. •Compile information to be submitted to guarantor for claim payment on behalf of lender•Participate in departmental cross-training initiatives.•Maintain statistical records of all workloads performed in conjunction with regular duties and submit to supervisor daily or weekly.•Request account adjustments when necessary, to maintain compliance with regulations•Based on guarantor guidelines and federal regulations, assemble in proper order and format all assigned claim documents for designated guarantors Show less

Mechanicsburg, Pa

•Organize and review data collected from incoming borrower correspondence, paper documents, and/or lender/servicer system; process disputes in regards to research conducted and further documentation/action needed at a credit dispute level.•Compile and prepare information necessary to process adjustments to existing loans, new loans, or consolidation of loans. •Address and resolve typical and routine issues with accounts.•Revise or make changes to account information such as address… Show more •Organize and review data collected from incoming borrower correspondence, paper documents, and/or lender/servicer system; process disputes in regards to research conducted and further documentation/action needed at a credit dispute level.•Compile and prepare information necessary to process adjustments to existing loans, new loans, or consolidation of loans. •Address and resolve typical and routine issues with accounts.•Revise or make changes to account information such as address changes, name changes, or social security number changes.•Briefly but thoroughly document any action taken or not taken in the course of a contact with a customer or consumer dispute.•Understand activity on loans, including; accruing interest, tax deduction, or the timing of payment posting. Show less

Harrisburg, Pennsylvania Area

• Manage front end of store as well as cashiers working• Key holder for shift for all register drawers and change drawer • Assign break times to all employees working during shift• Conduct returns, voids, and closing duties• Count deposit for end-of-day tasks• Assist all other cashiers with POS questions or concerns• Manage POS system in accordance with POS guidelines

Harrisburg, Pennsylvania Area

•Manage POS system and promote Ollie’s rewards system “Ollie’s Army” •Conduct returns, as well as assisting other cashier with voids, transactions cancellations, etc.•Recover store to satisfactory standard set by Managers•Provide high quality customer service

Harrisburg, Pennsylvania Area

• Oversee Hardware/Automotive Department • Ensure merchandise presentation standards are met for their assigned department and are presented within company standards. • Administer mark-ups and mark downs according to company guidelines. • Manage POS system in accordance with POS guidelines• Additional responsibilities to be determined as business needs arise.

Millersville, Pa

• Supervise ‘Walker Fellows’ and assist in students becoming involved in community and volunteer events on and off campus.• Assist in planning yearly events such as Constitution Week, Congress to Campus, and the annual Washington, D.C. trip. • Maintain office duties such as answering phones, filing, and research as well ascontrol office’s website and social media outlets.

Harrisburg, Pa

• Managed the register in accordance with POS guidelines• Proactively acknowledged, greeted and assisted customers in the store• Provide high quality customer service• Recover store to satisfactory standard set by Managers• Merchandised, restocked and maintained sales floor

Bethany, Wv

• Opened and closed store• Managed register in accordance with POS guidelines • Completed daily operations such as Pay Ins, Cash Outs, Deposits, and Counting the Safe• Processed and dispersed shipments via FedEx• Ensured all merchandise is represented on the floor• Conducted text book buy back and rentals/rental returns

• Manage College’s residence hall floor of diverse undergraduate students• Hold educational programs covering various different topics• Conduct weekly rounds and once-a-month weekend rounds• Maintain all bulletin boards and fliers with accurate, up-to-date, and useful information• Counsel students on various personal and academic issues• Assist in other Student Life events

•Maintain front desk duties such as answer all phone calls for scheduling or booking rooms/events and answer any questions about Gresham Inn’s services•Maintenance duties such as laundry, cleaning up after events, and locking all doors at appropriate times

Bethany, Wv

• Assist in the daily running of the Office of the President; retrieve mail, answer phone calls, respond to emails, and greet office visitors• Aid in the planning of a variety of events hosted by the Office of the President• Interact with Bethany College Staff, faculty, alumni and trustees• In charge of President’s ‘Hootsuite’ account controlling all his Social Media; led a team of undergraduates and faculty post different event’s on President’s different social media outlets using… Show more • Assist in the daily running of the Office of the President; retrieve mail, answer phone calls, respond to emails, and greet office visitors• Aid in the planning of a variety of events hosted by the Office of the President• Interact with Bethany College Staff, faculty, alumni and trustees• In charge of President’s ‘Hootsuite’ account controlling all his Social Media; led a team of undergraduates and faculty post different event’s on President’s different social media outlets using ‘Hootsuite’ Show less

Cumberland County

• Assisted PennDot crews with road maintenances such as basic landscape and labor• Directed traffic while PennDot crews worked on specific projects and jobs

Camp Hill, Pa

• Traveled to business offices across Central Pennsylvania promoting Morefield’s new Information Technology Services• Collected business cards & recorded different phone services used by different businesses for Morefield’s database• Created spreadsheets for all businesses visited for Morefield’s Marketing Office

Bachelor Of Arts (B.A.), Educational Psychology, 3.1 Gpa

Activities and Societies: Delta Tau Delta, Bethany Kalon Leadership Society, Psi Chi Honor Society, President of the Intrafraternity.

Master Of Business Administration - Mba