Customer Support Engineer, Laser
Current-Foster and maintain customer relations as a representative of AMADA America.-Install, maintain, and train customers on the maintenance, use, and safety features of sheet metal laser machines and auxiliary equipment including automation, coolant systems, and atmospheric cleansing equipment.-Compile and prepare detailed reports of service provided and suggested paths of correction.-Generate sales quotes for repair parts and recommended consumable items.-Report and suggest solutions to engineering department to better serve the customer and simplify production processes.-Utilize diagrams and schematics of various system types to troubleshoot and solve problems with machinery.-Utilize various electrical, pneumatic, hydraulic, and mechanical test equipment to troubleshoot and solve problems with machinery.-Utilize PLC programming and networking software to troubleshoot and solve problems associated with ladder logic and to identify otherwise hidden faults.