Kyle Routh Email & Phone Number

Seven years+ experience in Information TechnologyLifetime experience and interest in technology. Familiar with Unitrends, Sophos, Vonage, RingCentral, Microsoft SQL, Phonebooth, Microsoft Office Products, Office 365, vSphere, NetApp, and more.Minor experience with Linux/Ubuntu. Great with Customer Support. Junior System Admin ExperienceBeyond Exceptional Learner. vSphere: Install, Configure, Manage 6.7 Certificate of Completion. A quick and brief summary of my current duties and responsibilities are; -Handle IT support calls, tickets and support. Escalation to developers only when problem is code related, handle everything IT support related for both of the home office locations, 20+ remote office locations over 500 active Career agents and a few thousand Broker agents. -SQL database utilization to quickly troubleshoot and solve encountered problems -Complete management of all phones, internet, computers, related accounts and software, IT orders and polycom video conference systems for all of our offices -Support for agent portal onboarding as well as technical support -Organize and manage the setup and operations for new offices -Manage and create Office365 company emails, provision licenses and troubleshoot problems -Manage local Active Directory, users and permissions -Support for all physical servers and VMs -Support all technical applications and problems for our own call center -Manage and support for our Quoting App on mobile device App Stores -Many more tasks that are less related to an IT position but are requested or required.

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  Randolph Community College

  Psychology