Responsible for management of all technical programs, technical operations and delivery design, and technology delivery to the customer.

Served a nearly $50M multi-year transformational program as both Program Director (2020 through 2021) and Product Director (2022 through present) modernizing and improving data interoperability for a nationwide provider data exchange platform and repository.As Program Director:● Utilized a combination of agile and waterfall methodologies to fit team needs and organizational maturity.● Ensured effective collaboration between multiple functional areas, including Architecture, Information Security, Software Engineering, Operations, Infrastructure/Cloud, Product Development, Procurement, Finance, and Audit.● Identified and managed complex dependencies across multiple projects and work streams. Served as Release Train Engineer (RTE) for Agile components● Led "big room" (PI Planning) sessions to align teams and gain delivery commitment.● Accountable for foundational AWS cloud and security infrastructure by providing coaching, leadership and guidance to the Technical Project Manager responsible for implementation● Accountable for implementation of Data Management Platform to support data mastering and data quality management (Ataccama Data Catalog, MDM, DQM)● Successfully completed proof of concept demonstrating data exchange using HL7 FHIR (Fast Healthcare Interoperability Resource) APIs ● Developed and maintained program roadmap.As Product Director:● Transitioned focus from program execution to business ownership and product development● Developed additional knowledge of provider data and HL7 FHIR● Leads product lifecycle development including need analysis, prioritization, solution design and stakeholder vetting and implementation● Facilitates large (200+ participant), multi-stakeholder program meetings● Creates, maintains and communicates product roadmaps● Manages team responsible for functional and non-functional requirements● Ensures requirements meet legal and policy compliance● Fosters strategic partnerships to improve provider data quality.

Led $35M program consisting of three Project Councils while managing select software development and technology implementation projects to meet the evolving data needs of BCBSA and the BCBS companies.● Enabled stakeholder, to Vice President level, understanding of status, risks/issues, decisions, change management and planning through my facilitation of Program meetings ● Championed and implemented elements of SAFe for the first time in the organization● Developed program roadmaps to communicate and measure value delivery● Project triage, intake and prioritization to ensure the right work was done at the right time● Collaborated closely with Finance for budget planning and management● Program management approach was adopted across other EPMO managed programs.

Led from project inception to close-out progressively larger and impactful technical and software development projects to $3M. Pioneered entrepreneurial project management and managed some of the organization’s first Agile projects. Notable projects include:● In-sourcing and modernization of member and claims analytics platform.● Developed business continuity and disaster recovery plans and tests to minimize downtime and ensure uninterrupted service delivery.● Implemented technology components of data center and facilities build-out projects to support organizational growth and expansion.● Implemented video, audio, and web conferencing technologies to enable remote collaboration and improve team communication.● Managed helpdesk outsourcing transition to improve operational efficiency and cost-effectiveness.● Conducted a $40M+ software license review to ensure compliance and mitigate risk.● Various analytics enhancement projects including various healthcare grouper deployments and migrations such as Truven MEGs and Verisk DxCG.● Multiple technology refreshes including security (LDAP, Siteminder, Active Directory), databases (Oracle, SQL), web and app server (Websphere).

Led a team of 5 information technology professionals who conducted data center operations and provide third level support of internal operations including file/print, mail, PeopleSoft, human resource systems, and others services. The team guaranteed availability and managed capacity of 200+ servers to service level agreements to support business needs.

Senior technical team member responsible for research, recommendation, and implementation of key technologies. Mentored less senior operational and development staff on technology.

Technical team member responsible for day to day operations and implementation of key technologies.

Provided technical consultation (pre and post sales) and installation services to numerous clients nationwide ranging from small businesses to Fortune 500 corporations. Accomplishments include call center roll-out, numerous network design and installations, numerous desktop and server migrations, and network support for numerous clients nationwide.