Kyle Willard Email & Phone Number

Interact with customers, listen to their questions and concerns and provide timely responses.Educate clients about the company’s products, services and offers.Schedule appointments, take orders, monitor service progress, calculate charges and process payments.Review customer accounts and report changes to internal staff.Manage complaints, returns and resolve customer grievances.Record customer details and transactions.Serve as a customer relationship manager.Serve as a link between customers and different departments in the organization.

Structured business to sustain profitability to ensure long term revenueStrategically planned innovative and ambitious projects to earn client satisfaction Built companies web & social media presence to facilitate awareness of company and offeringsBuilt company website (front & back) utilizing Next.js & Strapi CMS to ensure future flexibility to offer additional features and views to client base.

- Generating instructional content for association members, and dealers for Oregon. - Continuing Education Content, Pre-License Certification Course- Partnering with Oregon DMV, ODOT, ODAC- Implementing and Maintaining Software Systems (HubSpot, WordPress, LifterLMS, WooCommerce)- Guiding associations business development efforts by honing focus on new digital products, additional training materials, and working with sales team to increase membership and retention- Facilitate Trainings both on-site and remotely (Zoom & MS Teams)- Generate graphics & videos (Photoshop, Premiere, Audition, Illustrator, Canva)- Coordinate with Vendor Partners to impliment new partnerships

Menlo Park, Ca, Us

Robert Half is a leading provider of technology professionals for initiatives ranging from webdevelopment and multiplatform systems integration to network security and technical support. We area member of the Microsoft Partner Network with gold and silver competencies. As a result, we can offerour consultants training in several Microsoft technologies, significantly increasing their value to ourclients. We also provide our candidates with access to the full suite of technology evaluations fromBrainbench, the premier provider of online assessments worldwide. For individuals working in customerservice and technical support organizations, we offer access to free online training and certificationthrough our alliance with HDI. In addition, Robert Half has alliances with the Association of Information Technology Professionals and Oracle, which allows us to locate highly skilled technologycandidates many businesses would not otherwise be able to access. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” for 23 consecutiveyears. (February 2020)

Rebalanced Sales Channels by streamlining assignment of critical lead generators which increased sales closing by a moderate percentageModernized Education Product by creating up to date content, structure, and a system to enable users to have an always up to date learning experienceBoosted Web Presence by enforcing a weekly mandate on social media which increased customer & lead retention

Maintained and improved relationships of customers and membersRevolutionized web presence for both Dealership & Association by implementing updated and complex WordPress E-Commerce & LMS solutionMaintained Premium Educational Content to enable members to maintain licensurePartnered with Oregon DMV to ensure that Educational Content fit the needs of Dealers & Licensing Agency.Implemented Web Subscription model to transform the association into a more ecologically sustainable business.

Automotive Sales Associate. I communicated with customers via multi-line phones, email, and in person to facilitate a positive customer experience while buying their next vehicle. Excelled at following sales process, and closing sales. Introduced social media marketing, and helped redesign website to better conform to dealerships image. G-suiteFacebook AdsTruecarCars.comCRMSocial Media MarketingCraigslist Advertising

Mississauga, Ontario, Ca

Mississauga, Ontario, Ca

Worked in a third party location selling wireless devices. Managed a team of 6 sales people. Conducted hiring when needed, actively coordinated training of both standard sales process, as well as additional closing methods. Disciplined employees, and fired them when need arose. Coordinated with HR team to submit hours via ADP, created and modified scheduling of 3 locations, and ensured that all locations were manned at all times.

Full Stack Web Development

Computer And Information Systems Security/Information Assurance

Prelaw/Computer Science