Kyle Samson Email & Phone Number

Mandaluyong, NCR, PH

Philippines

• Supervise daily operations and ensure adherence to company policies and procedures.
• Set performance goals and conduct regular performance evaluations.
• Motivate the team to achieve and exceed targets through effective leadership and communication.
• Collaborate with other departments to ensure seamless service delivery and process improvements.
• Assist escalated customer issues and resolve complaints promptly.
• Analyze performance data to identify areas for… Show more Supervise daily operations and ensure adherence to company policies and procedures.

Philippines

• Supervise daily operations and ensure adherence to company policies and procedures.
• Set performance goals and conduct regular performance evaluations.
• Motivate the team to achieve and exceed targets through effective leadership and communication.
• Collaborate with other departments to ensure seamless service delivery and process improvements.
• Assist escalated customer issues and resolve complaints promptly.
• Analyze performance data to identify areas for… Show more Supervise daily operations and ensure adherence to company policies and procedures.

National Capital Region, Philippines

• Supervise daily operations and ensure adherence to company policies and procedures.
• Set performance goals and conduct regular performance evaluations.
• Motivate the team to achieve and exceed targets through effective leadership and communication.
• Collaborate with other departments to ensure seamless service delivery and process improvements.
• Assist escalated customer issues and resolve complaints promptly.
• Analyze performance data to identify areas for… Show more Supervise daily operations and ensure adherence to company policies and procedures.

Philippines

• Handle escalated customer concerns and resolve complaints promptly.
• Provide real-time support to Tier 1 team members related to product and processes.
• Guide team members on how to resolve highly complex technical troubleshooting.
• Manage the team when the team leader is out of the office or unavailable.
• Provide feedback to operations, quality, and clients that require review and approval.
• Attend and provide feedback to clients during the weekly client meetings.

National Capital Region, Philippines

• Provide support related to member accounts.
• Troubleshoot account access, account verification, and account setup.
• Educate members on the platform's policies related to investments and funds.
• Provide guidance on funds release, paying fees, and making purchases and trades on the platform.
• Ensure all financial information is kept safe and protected.
• Raise concerns that require onshore client expertise, review, and approval

National Capital Region, Philippines

• Tier 1 - Player Support.
• Provide support to players dealing with account access, account inventory, and missing items concerns through an email platform.
• Give guidance on how the game works.
• Provide tips and tricks on how players can improve their gaming experience.Tier 2 - Game Specialist.
• Act as the technical escalation team member.
• Provide expertise in technical troubleshooting, game errors, and platform malfunctions.

Philippines

• Provide guidance on how the rules, policies, and regulations of the platform work.
• Educate members regarding inquiries related to product removal, suspension of accounts, and deactivation of membership.

Bachelor Of Science In Business Administration - Major In Operations Management, Business Administration And Management, General

Vocational Course For Hotel And Restaurant Management, Hotel/Motel Administration/Management

High School Diploma, Secondary Schooling Graduate