Kyle Sawyer Email & Phone Number

Carrollton, Tx, Us

Carrollton, Tx, Us

Carrollton, Tx, Us

Oklahoma City, Oklahoma, Us

I successfully led the development and implementation of innovative training solutions tailored to a global corporate audience. I have created infrastructure, processes, and policies that support a team of designers, ensuring alignment with industry standards and best practices. My experience includes conducting needs analysis meetings with stakeholders to identify project requirements, enabling me to design courses that meet organizational objectives effectively.I specialize in utilizing adult learning theories, such as ADDIE and SAM, to create engaging content. My expertise with tools like Articulate Suite and Adobe Creative Suite has allowed me to update existing courses and design new programs that enhance learning outcomes. Notably, I developed an onboarding curriculum that significantly reduced employee attrition from 92% to 12% in just one year.I also partner with subject matter experts (SMEs) to ensure that training content remains relevant and effective. This includes creating remediation training for IT, which achieved a 92% passing rate for employees who initially failed phishing simulations. My role as the primary point of contact for design inquiries has honed my stakeholder relationship-building skills, fostering collaboration across departments.In addition, I manage training requests through a ticketing system, ensuring efficient documentation and resource allocation. I have a proven track record in project management, consistently delivering all projects on time while maintaining meticulous documentation. My commitment to data-driven decision-making includes developing measurement systems that track training effectiveness, resulting in improved employee performance and well-being.Overall, I am passionate about leveraging my skills to create meaningful learning experiences that drive success within organizations.

Boca Raton, Florida, Us

Working with the key stakeholders to support the field technicians on installs, service, and other misc. needs. Main responsibilities are:-Reviewing content for accuracy and relevance. -Creating help guides and quick reference guides for field use.-Creating interactive learning material for onboarding and continued education.-Working with a variety of departments to create interactive courses to meet the growing demand of their staff- Publishing the courses and uploading them our LMS. Then managing those courses throughout the life of the course.The main authoring tools I use are:Articulate Suite (Storyline, Rise, Review, etc)Supporting tools I use are:CanvaAudacityIllustrator

Boca Raton, Florida, Us

I had the opportunity to work with and support a large team with a variety of workloads, on a daily and long term basis. Consistent mentoring and development enabled them to be not only one of the most productive teams in the department but they learned the skills to be independent employees. Worked on, and with others, training documents to ensure increased production on key processes for the department. Collaborated with other departments to ensure best practices and quality. Performed future training analysis to improve production and success.Provided basic PC support for the department. This included basic windows troubleshooting, browser issues, software installation and troubleshooting, business applications, proprietary software, and modem configuration.Currently working on a training structure to fill the gap of onboarding training and needed daily skills. Recruiting SMEs to administer the training and reviewed for quality. Managed the planning, scheduling, and content of the trainings. Collaborating with the supervisors of the new hires we have to ensure they are being used and will be doing a full analysis in the fall of 2021.

Romeoville, Il, Us

***In the Spring of 2017 ADT and Protection 1 merged together as one company under the ADT name. My position and responsibilities were the same for both companies. This is why my description is the same**I had the opportunity to work with and support a large team with a variety of workloads, on a daily and long term basis. Consistent mentoring and development enabled them to be not only one of the most productive teams in the department but they learned the skills to be independent employees. Worked on, and with others, training documents to ensure increased production on key processes for the department. Collaborated with other departments to ensure best practices and quality. Performed future training analysis to improve production and success.Provided basic PC support for the department. This included basic windows troubleshooting, browser issues, software installation and troubleshooting, business applications, proprietary software, and modem configuration.Currently working on a training structure to fill the gap of onboarding training and needed daily skills. Recruiting SMEs to administer the training and reviewed for quality. Managed the planning, scheduling, and content of the trainings. Collaborating with the supervisors of the new hires we have to ensure they are being used and will be doing a full analysis in the fall of 2021.

Los Angeles, Ca, Us

Manage floor activity for all agents during assigned shift. Did quality control via grading calls and monitoring agent activity. Trained new agents and prepared agents for and graded Tier advancement tests.Provided basic PC support for the department. This included basic windows troubleshooting, browser issues, software installation and troubleshooting, business applications, proprietary software, and modem configuration.During peak time or when I meet all of my main duties, I took inbound calls from field technicians to troubleshoot a variety of issues.

Salt Lake City, Ut, Us

Inbound call center providing technical support to employees. My team specialized in software and hardware issues. I troubleshot printer issues, slow PCs, software issues, windows settings, LAN issues, etc.We ensured that the employee's PCs were running well and that the employee could do their jobs effectively. When calls weren't coming in we worked our open tickets. Our goal was one call resolution and high customer satisfaction. While working there I was promoted to Level two rather quickly. Every quarter we had reviews to ensure quality was at its best. I was consistently ranked in the top tiers for support and quality. I submitted several articles into our knowledgebase that assisted with troubleshooting. Several of my articles were consistently used, helping to ensure quality and bringing downtime on the phone.

Master'S Degree, Industrial And Organizational Psychology

Behavior Science - Psychology, Behavioral Sciences

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies