Kyle Schleis Email & Phone Number

Saint Paul, MN, US

Shakopee, Minnesota, United States

Greater Minneapolis-St. Paul Area

Eagan, Minnesota

• Provided World-Class Customer Service
• Resolved customer service issues, organized special product deliveries, assisted with corporate communication initiatives
• Assisted businesses impacted by Covid-19 with follow-up communication and Facility Services solutions
• Corporate Culture Partner of the FY20 Q2 Quarter
• Active Member of the Safety Improvement Committee, assisted with MNStar Voluntary Protection Program Re-certification
• Managed and implemented the Net Promoter Score improvement project, which improved location #754 NPS scores by 17%

Eagan, Minnesota

• Provided and maintained uniform and facility services inventory for 68 businesses in Savage, Shakopee, Burnsville, and Prior Lake, MN; as well as businesses in Onalaska, LaCrosse, and Holmen, WI.
• Top 5 performer in Net Promoter Scores out of 36 SSR routes.
• Achieved quarterly sales goals by selling over $1900 in sales of additional catalog clothing and facilities services products.
• Provided training and mentorship for new Cintas partners.
• Performed customer assessments and analysis, to determine which products and services key accounts could be upsold.
• Initiated partnerships with existing customers which resulted in 11% revenue growth.

Richfield, Minnesota

• Directed a successful search engine marketing campaign that utilized solid linking, technical and keyword research tactics.
• Analyzed competitor pages to locate backlink and keyword opportunities.
• Discussed SEO needs and optimized strategies for short- and long-term campaigns.
• Created high-quality marketing strategy documentation, including marketing briefs, FAQs and objection handling documents.
• Executed media campaign designed to raise awareness for the firm.

Bloomington, Minnesota

• Worked collaboratively with sales team members to drive customer service initiatives, achieving and surpassing sales goals as well as increasing feedback scores.
• Consistently received positive reviews from customers on several social media sites including Facebook, Google and Yelp.
• Worked directly with marketing department to raise company awareness and drive online exposure.
• Renowned as a top 3 salesperson in the company for custom designs.
• Worked directly with multiple vendors to meet and exceed customer’s expectations.
• Provided systems training for new sales associates.

Minnetonka, MN

• Liaised with customers, recommending specific ring styles and center stone options in alignment with their individual needs, budget requirements and beauty specifications.
• Received several positive reviews from customers on social media.
• Provided SAP training for new sales associates.
• Sold over $1.2 Million in fine jewelry and engagement rings.
• Provided excellent customer service and resolved customer service issues with verbal, electronic, and written communication.
• Sourced hard to find items at other store locations to meet customer needs.

• Gained customer loyalty by offering superior customer service in 31 stores in 13 cities.
• Developed, implemented and directed a program to raise suggested sales in 3 different stores, effectively raising suggested sales by 23%.
• Recruited, interviewed and hired individuals which would add value to the team.
• Trained and managed associates in customer service and sales techniques.
• Reviewed, corrected, and entered 4 month buyer group sheets to maintain profitable inventory control.
• Wrote, reviewed, and scheduled part time and full time staff members to keep stores within profitable staffing practices.

• Effectively managed inventory at HyVee, Midtown Foods, Country Market, Shopko, Walmart, Target, Econo Foods, and K-mart
• Worked to maximize efficiency and minimize time spent in each store
• Built relationships with assigned store employees
• Stocked shelves and coolers, built countless displays
• Helped salesmen make informed decisions about forecasting sales for orders each week
• Worked an average of 25-30 hours a week while attending school full time

• Learned to make all menu items in less than a week
• Trained in new employees
• Renowned for food presentation by all managers and business owners
• Worked an average of 20 hours a week while attending school full time

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: American Marketing Association, University Programming Activities Committee

Certified Digital Marketing Professional, Digital Marketing Strategy

High School Diploma

Activities and Societies: Basketball, Golf, Choir, Musical Theater