Kyle Schuster Email & Phone Number

Raleigh, Nc, Us

San Francisco, California, Us

San Francisco, California, Us

Foster City, Ca, Us

Responsible for key tooling, automation, and driving product design that enables an optimized User Experience across the Qualys Suite. This role also works closely with internal teams to promote strong monitoring capability at platform level.

Foster City, Ca, Us

Foster City, Ca, Us

Proactively identify and resolve potential problems in an effort to prevent them from occurring and improve the overall customer experience. Approach each case with a goal of ensuring Qualys products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement. Diagnose reported problems or configuration issues and recommend possible solutions and drive resolutions through to completion. Research and duplicate difficult configuration, compatibility or product-defect issues and track results of investigations in appropriate systems - Escalate to appropriate Product Development Team if no resolution can be found, or for bugs or customized solutions. Constantly seeks to review and learn from each closed Engineering escalation, seeking to eliminate non-code escalations to Engineering Interact with Sales, Engineering and Product Management and participate in bug scrubs and project meetings to coordinate resolutions to customer-specific product issues and overall technical support trends Works with Quality Assurance teams to provide real-world feedback and identify product bugs. Provide technical reviews of user documentation, product requirements documents and functional specifications Actively contribute to critical escalation resolution plans, validating next steps and solutions. Assist with knowledge-sharing initiatives as well as product release training and documentation. Act as mentor and advisor to other members of the Technical Support Organization. Act as subject matter expert with regard to specific product components and integrations

Foster City, Ca, Us

Foster City, Ca, Us

Responsible for managing prompt resolution to global customer and partner service requests in a highly secured environment. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience that addresses the needs of the customer in all stages of the customer service life-cycle within Qualys.The Technical Support Engineer (TSE) works closely with Customer Service, Engineering, Finance, Sales, Alliances and Operations to ensure high levels of customer satisfaction with all transactions. Customer relationship building and teamwork are key success criteria for this role.Technical support via phone, email, and WebEx for Vulnerability Management, PCI, Policy Compliance, Web Application Scanning, API, Malware and future new services as needed. Technical Support acts as the main point of contact regarding technical issues and will work closely with Engineering and QA teams to facilitate feedback.

San Jose, Ca, Us

-Globally support Bank of America’s data network-Support over 100,000 devices including Cisco routers, switches, WAAS, wireless access points, shared voice gateways, VPN's, and Cisco AnyConnect for remote workers.-Troubleshoot and resolve any network failure that falls on client’s data network.-Proactively and reactively monitor the clients network for any outages or alarms and respond accordingly to meet and exceed the SLA metrics established.-Manage carrier maintenance for Bank of Americas global network.-Handled tickets within BMC Remedy and the ITIL environment-Engage Internal Bank Teams to coordinate projects in high security areas