With over a decade of experience with Robotic Process Automation (RPA), I specialize in driving digital transformation and efficiency through innovative automation solutions. I partner with businesses to streamline processes, enhance productivity, and achieve operational excellence. My role encompasses the full spectrum of RPA & Workflow Automation implementation, from initial assessment to deployment and continuous improvement.

I automate manual structured processes with the use of business analytics and Robotic Process Automation (RPA). With RPA, you instruct a robot to perform the same tasks a human performs, in order to scale your business and allow employees focus on higher value initiatives. Throughout the years, I have played a critical role in successfully automating various tasks across the finance industry - including numerous multi-million dollar merger & acquisitions. Within the healthcare industry, I have experience automating various claims and provider records, ultimately freeing up employees time, and delivering faster, more accurate solutions.

At Veristream, I was responsible for all customer facing activities. This includes both Technical Support and Implementation, but also the communication needed between end-users and development within a SaaS model.As a key technologist at Veristream, I assisted in bringing a new product to market in 2018, managing an off-shore team to migrate data centers, and the eventual acquisition by Building Intelligence. I become responsible for merging the Client Success Teams, and putting together various initiatives to ensure success. As part of this aquisition, I was able to successfully merge our Salesforce (SFDC) instances through the use of both API calls and Robotic Process Automation (RPA).

While primarily managing the Customer Service operations at EnableSoft, I incorporated new products such as training manuals, videos, and a bi-annual certification program, my team and I ensured that our end users had the tools they needed the succeed. By introducing programs such as Net Promoter Score, we were able to better understand our customers needs on a global level, and better understand how we can improve in various areas. In addition to managing the Technical Support Team, I took ownership of all L2 level cases, often resolving before escalating to our Development Team.I worked very closely with our Development Team, communicating our Customer's needs, and offering user end feedback.In addition, I oversaw a small team of our in-house Professional Service team. This team was responsible for various projects that may span anywhere from 2 weeks to 3 or 4 months. These projects span from something as minor as hot-carding, to full-scale financial institution merger & acquisitions.