Kyle Sessions Email and Phone Number

• Troubleshoot VoIP technologies.• Analyze SIP and RTP captures.• Analyze SIP transactions.• Troubleshoot call quality, call drops, audio failure, etc.• Provide Tier 3 Support to Internet Service Providers.• Find, replicate, and report software or device bugs.• Use postman for different API calls to fix platform accounts.

• Ran maintenance windows, updates, and patches on physical and virtual server environments• Updated SSL/TLS certificates on hosted websites• Performed cloud server migrations• Linux Systems Administrator• Troubleshot, upgraded, and installed server hardware• Wrote PowerShell script to automate VM restart after storage migration• Wrote and updated knowledge base articles• Installed R1soft agents for server backups.• Installed and updated software drivers for various systems.• Installed vulnerability agent software on client servers• Used gparted to expand disk space on a VM that was connected to a block storage volume.• Performed CentOS and Alma Linux OS installs.• Installed cPanel and WHM on web servers.• Migrated cPanel accounts from shared hosting to new cloud server.• Installed Windows Server 2022 on dedicated server.• Added Windows Server to a failover cluster.• Setup and configured chat server and database

• Troubleshot, installed, repaired, and ordered computer and printing hardware.• Provided IT support for 500 end-users• Administered Microsoft 365 licenses to users• Assisted in exchange mailbox migrations• Created and updated documentation for the department’s knowledge base and service catalog• Wrote PowerShell script to automate new user creation process.• Managed Windows 11 testing & upgrades• Administered SolarWinds’s service desk• Updated antivirus software from Mcafee to Carbon Black and Artic Wolf• Troubleshot, and repaired Zebra label printers• Assisted with Microsoft OneDrive migrations• Provided rotational after-hour support to foreign offices.• Troubleshot and installed Cisco AnyConnect VPN software• Used SmartDeploy imaging software to image new windows setups• Created quotes for new users ordering laptops, docking stations, and monitors• Setup, configured and migrated MacOS devices for end-users• Setup new user workstations (laptop, dock, monitors, etc)• Created new user accounts and assigned users to appropriate security groups• Created and setup shared mailboxes and distribution groups• Patched network ports for new workstations• Configured Cisco phones for office use

• Managed RingCentral phone systems by configuring IVR’s, call queues, and routing calls.• Installed, supported, and maintained PC hardware including desktops, monitors, printers, and peripherals• Wrote PowerShell script to delete contents of downloads folder and recycle bin for HIPAA compliance• Built local cache servers for various office locations• Provided IT support to 500 users across 10 office locations• Used Spiceworks ticketing software• Migrated infrastructure from Orem office to Vineyard office.• Ran 52 lines of ethernet cable from the network switch to provider rooms in Lehi office• Troubleshot and installed peripheral devices (scanners, printers, Avaya Phones, badge readers)• Patched and terminated ethernet cable for various office locations• Upgraded hardware to from hard disks to solid states. • Upgraded RAM on end-user computers• Provided user education to office leads to help with their staff• Imaged new computers with Clonezilla software• Toned networking ports for documentation in various office locations• Installed and removed software on end-user devices• Assisted Utah Broadband with internet cable installation• Troubleshot various networking issues

• Imaged laptops• Troubleshot and installed peripheral devices• Provided IT Support to 300+ Users• Microsoft 365 troubleshooting