Facilities, procurement, asset management, records, fleet, and emergency operations.

Managed current and future contracts within the Director’s Office; Reviewed and processed invoices; Tracked contract expenditures and ensured contractors adhered to the approved budget and contract deliverables; Researched and provided recommendations pertaining to available funding for new positions within the Administrative Support Unit; Trained staff on analytical and administrative processes and worked cooperatively with a team of other support staff; Led, organized, and coordinated Department-wide meetings and managed all meeting details including venue reservation, coordination with other offices and departments, coordination with a team of Executive and upper-level management, written and oral communication regarding meeting details and logistics, and updating management of pertinent issues; Developed and implemented business process procedures for correspondence to ensure the Department was responsive to the issues presented by stakeholders and consumers; Provided technical assistance for webinars and meetings; Coordinated, planned, and organized stakeholder meetings; Monitored and reported strategic planning updates and provided findings and recommendations to the Director; Represented management at meetings and kept management abreast of all issues in a timely manner; Provided excellent customer service to both external and internal customers by dealing with competing priorities in a tactful, professional, and confidential manner.

Planned, organized, directed, and coordinated high-profile stakeholder meetings for the Department; Managed the contracts of the Director’s Office and ensured that contractors adhered to the contract deliverables and projected budget; Led and oversaw strategic plan reporting activities related to future planning and implementation of objectives; Drafted Hiring Consideration Forms, Secretary Action Requests, and Requests for Personnel Action packages, and coordinated with the Director’s Office Personnel Liaison; created and updated personnel duty statements; produced fully-justified and complete hiring and personnel packages; scored applications; performed reference checks for candidates; interviewed candidates and scored interview results; made recommendations to upper-management for hiring; trained analytical and administrative staff on processes and procedures within the Director’s Office; Lead staff for the Executive Policy Advisory Committee, including planning, scheduling, and coordinating of meetings and reports; Prepared mandatory risk assessment reports regarding Departmental practices to submit to California Health and Human Services Agency; Performed in-depth analysis of the fiscal impact of proposed legislation on the Department; Drafted budget change proposals.

Assisted consumers and external customers who contacted the Call Center; Provided excellent consumers with their concerns (in relation to various local, state, and federal health care programs) and resolved these concerns with tact, clear, and appropriate resolutions; Adhered to federal and state regulations and other Departmental procedures to ensure that sensitive and private information was not mishandled; Trained new Call Center staff and acted as a subject matter expert for issues that were complex; Analyzed various types of information and complex issues to recommend solutions and complete assignments while balancing multiple priorities.

Maintained and organized office supplies; Managed procurement and ordering of office supplies; Answered the phone for the Assistant Deputy Director; Processed mail; Tracked and located case files for use by staff; Maintained the file room; Diagnosed and repaired printers; Answered Help Desk phone lines; Escorted visitors to appropriate destinations; Archived files to be sent to the State Records Center; Assisted staff with various special projects; Organized reservations for conference rooms; Utilized computer software such as Microsoft Word, Excel and Outlook in daily tasks.

Supervised and managed the work of twenty (20) employees; Developed and assigned tasks for staff to complete; Promoted efficiency of operations through training and implementation of procedures; Implemented, managed, and monitored on-the-job training for customer service representatives; Monitored employee performance and provided guidance to address performance issues; Directed and oversaw administrative functions of the restaurant, including budget, procurement, and personnel management; Maintained a flexible schedule and responded to ever-changing priorities; Monitored and rewarded individual and team accomplishments; Delegated tasks and managed employee workload; Reviewed and coordinated weekly work schedules for employees.

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