AeroLeads people directory · profile
Kyle Shepard Email & Phone Number
Senior Vice President of Customer Success
at
Teramind
1 work email found
@socialpinpoint.com
5 phones found area 919, 110, 920, and 888
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Vice President of Customer Success
Location
Apex, North Carolina, United States
Who is Kyle Shepard? Overview
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Quick answer
Kyle Shepard is listed as Senior Vice President of Customer Success at Teramind, based in Apex, North Carolina, United States. AeroLeads shows a work email signal at socialpinpoint.com, phone signal with area code 919, 110, 920, 888, and a matched LinkedIn profile for Kyle Shepard.
Kyle Shepard previously worked as Head of Customer Experience at Social Pinpoint and Director, Customer Success at Conceal.Io. Kyle Shepard holds Bachelor Of Arts (Ba), Criminal Justice from North Carolina Wesleyan University.
Company email context
Email format at Teramind
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{first}@socialpinpoint.com
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AeroLeads found 1 current-domain work email signal for Kyle Shepard. Compare company email patterns before reaching out.
Profile bio
About Kyle Shepard
I love to dig into customer issues and help solve them through a mixture of technology and best practices. I build, scale, and optimize Customer Experience organizations that make a real impact in customer environments. To do this, I focus on building world-class teams, delivering on key customer outcomes, and constantly learning and adopting new strategies.Throughout my career, I have had the opportunity to lead CS teams as a 1 man army, all the way up to the size and scale of one of the largest tech companies in the world. On that journey, it has provided a unique perspective on the types of challenges you see at both ends of the maturity spectrum as well as best practices to overcome and create truly great customer experiences.Although working closely with cross-functional leaders to build Customer Success strategies and optimize the operational processes behind them is a passion of mine, it is the opportunity to lead, coach, enable, and mentor people that really gets me out of bed in the morning!Professional Skills:Customer Success | Operations | Support | Account Management | Sales | Voice of the Customer | Customer Experience | Strategic Planning | Onboarding | Customer Journey | KPI Creation | Playbooks | Reporting | CoachingIndustry Experience:IT Service Management | Finance | Telecommunications | Service Delivery | Cybersecurity Technical Proficiency with:Salesforce | Gainsight | Totango | Hubspot | Zendesk | Churn Zero | SurveyMonkey | Slack | Jira | Confluence | MSFT Office Suite | Asana | Trello | WordPress
Listed skills include Customer Service, Leadership, Cpr Certified, Microsoft Office, and 20 others.
Current workplace
Kyle Shepard's current company
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13 roles
Kyle Shepard work experience
A career timeline built from the work history available for this profile.
Senior Vice President Of Customer Success
Current
Aug 2024 - Present
Head Of Customer Experience
May 2023 - Sep 2024
Director, Customer Success
May 2022 - Feb 2023
Director, Customer Success
May 2021 - May 2022
Manager, Collaboration Customer Success – Commercial Americas
Sep 2019 - May 2021
Senior Manager, Customer Success
- Build and lead a team of highly talented individuals to succeed in expanding and retaining customer accounts.- Develop and refine internal processes around customer engagement methods including QBRs, EBRs, Account Reviews, and Renewal Discussions- Working with other managers in the organization to continuously improve how our teams work together- Maintain and analyze NPS survey responses - Coach team members in relationship building and selling methodologies Samanage provides the only true multi-tenant, unified service desk and asset management cloud solution on the market today. Our revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust IT Service Management (ITSM) solution in days.
Feb 2018 - Sep 2019
Manager Of Customer Success
- Lead a team of highly talented individuals to succeed in expanding and retaining accounts.- Develop and refine internal processes around QBRs, NPS surveys, and delivery of materials to enhance customer success with the Samanage solution.- Provide ongoing support for SaaS-based service desk and asset management solution. - Periodically contact current customers to ensure that they are completely successful with our ITSM and IT Asset Management software. - Identify organizational processes and assist the customer with streamlining those processes by building them out in the application.- Provide training to our customer base.- Assist customers in building out service catalog workflows, deploy asset management agent, customize self service portal, and configure roles and permissions within the application.- Retain customers through continuous support and renewal assistance.Samanage provides the only true multi-tenant, unified service desk and asset management cloud solution on the market today. Our revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust IT Service Management (ITSM) solution in days.
Jan 2016 - Feb 2018
Customer Success Manager
- Provide implementation and ongoing support for our SaaS-based service desk and asset management solution. - Periodically contact current customers to ensure that they are completely successful with our ITSM and IT Asset Management software and value is being delivered. - Provide training to our customer base.- Assist customers with building their service catalog items, deploy our asset management agent, create workflows and automations, customize their self service portal, and configure roles and permissions within the application.- Retain customers through continuous support and renewal assistance.- Samanage provides the only true multi-tenant, unified service desk and asset management cloud solution on the market today. Our revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust IT Service Management (ITSM) solution in days.
Jan 2015 - Jan 2016
Sales Development Representative
Engage with prospective customers to determine business qualification Carry out marketing initiatives/campaigns to identify targets meeting the Samanage customer profileEstablish interest level in evaluating product solutionSchedule online meetings with current and future customers Coordinated scheduling for the sales team and conducted follow-up contactDisciplined use of Salesforce.com and other SaaS applications and tools
May 2014 - Jan 2015
Sales Representative
Feb 2014 - May 2014
Emergency Medical Technician
First Choice Medical Transport
Apr 2012 - Feb 2014
Automotive Detailer
Capital Mazda Of Cary
Aug 2009 - Jun 2012
2 education records
Kyle Shepard education
Bachelor Of Arts (Ba), Criminal Justice
North Carolina Wesleyan University
Associate Of Arts (Aa), Criminal Justice
Wake Technical Community College
FAQ
Frequently asked questions about Kyle Shepard
Quick answers generated from the profile data available on this page.
What company does Kyle Shepard work for?
Kyle Shepard works for Teramind.
What is Kyle Shepard's role at Teramind?
Kyle Shepard is listed as Senior Vice President of Customer Success at Teramind.
What is Kyle Shepard's email address?
AeroLeads has found 1 work email signal at @socialpinpoint.com for Kyle Shepard at Teramind.
What is Kyle Shepard's phone number?
AeroLeads has found 5 phone signal(s) with area code 919, 110, 920, 888 for Kyle Shepard at Teramind.
Where is Kyle Shepard based?
Kyle Shepard is based in Apex, North Carolina, United States while working with Teramind.
What companies has Kyle Shepard worked for?
Kyle Shepard has worked for Teramind, Social Pinpoint, Conceal.Io, Endpoint Protector By Cososys, and Cisco.
How can I contact Kyle Shepard?
You can use AeroLeads to view verified contact signals for Kyle Shepard at Teramind, including work email, phone, and LinkedIn data when available.
What schools did Kyle Shepard attend?
Kyle Shepard holds Bachelor Of Arts (Ba), Criminal Justice from North Carolina Wesleyan University.
What skills is Kyle Shepard known for?
Kyle Shepard is listed with skills including Customer Service, Leadership, Cpr Certified, Microsoft Office, Outlook, Powerpoint, Microsoft Word, and Microsoft Excel.
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