Kyle Shepard Email and Phone Number
Kyle Shepard work email
- Valid
- Valid
- Valid
Kyle Shepard personal email
Kyle Shepard phone numbers
I love to dig into customer issues and help solve them through a mixture of technology and best practices. I build, scale, and optimize Customer Experience organizations that make a real impact in customer environments. To do this, I focus on building world-class teams, delivering on key customer outcomes, and constantly learning and adopting new strategies.Throughout my career, I have had the opportunity to lead CS teams as a 1 man army, all the way up to the size and scale of one of the largest tech companies in the world. On that journey, it has provided a unique perspective on the types of challenges you see at both ends of the maturity spectrum as well as best practices to overcome and create truly great customer experiences.Although working closely with cross-functional leaders to build Customer Success strategies and optimize the operational processes behind them is a passion of mine, it is the opportunity to lead, coach, enable, and mentor people that really gets me out of bed in the morning!Professional Skills:Customer Success | Operations | Support | Account Management | Sales | Voice of the Customer | Customer Experience | Strategic Planning | Onboarding | Customer Journey | KPI Creation | Playbooks | Reporting | CoachingIndustry Experience:IT Service Management | Finance | Telecommunications | Service Delivery | Cybersecurity Technical Proficiency with:Salesforce | Gainsight | Totango | Hubspot | Zendesk | Churn Zero | SurveyMonkey | Slack | Jira | Confluence | MSFT Office Suite | Asana | Trello | WordPress
-
Senior Vice President Of Customer SuccessTeramindApex, Nc, Us
-
Senior Vice President Of Customer SuccessTeramind Aug 2024 - PresentCheyenne, Wyoming, Us -
Head Of Customer ExperienceSocial Pinpoint May 2023 - Sep 2024Hamilton, New South Wales, Au -
Director, Customer SuccessConceal.Io May 2022 - Feb 2023Augusta, Ga, Us -
Director, Customer SuccessEndpoint Protector By Cososys May 2021 - May 2022Raleigh, North Carolina, Us -
Manager, Collaboration Customer Success – Commercial AmericasCisco Sep 2019 - May 2021San Jose, Ca, Us -
Senior Manager, Customer SuccessSamanage Feb 2018 - Sep 2019Cary, Nc, Us- Build and lead a team of highly talented individuals to succeed in expanding and retaining customer accounts.- Develop and refine internal processes around customer engagement methods including QBRs, EBRs, Account Reviews, and Renewal Discussions- Working with other managers in the organization to continuously improve how our teams work together- Maintain and analyze NPS survey responses - Coach team members in relationship building and selling methodologies Samanage provides the only true multi-tenant, unified service desk and asset management cloud solution on the market today. Our revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust IT Service Management (ITSM) solution in days. -
Manager Of Customer SuccessSamanage Jan 2016 - Feb 2018Cary, Nc, Us- Lead a team of highly talented individuals to succeed in expanding and retaining accounts.- Develop and refine internal processes around QBRs, NPS surveys, and delivery of materials to enhance customer success with the Samanage solution.- Provide ongoing support for SaaS-based service desk and asset management solution. - Periodically contact current customers to ensure that they are completely successful with our ITSM and IT Asset Management software. - Identify organizational processes and assist the customer with streamlining those processes by building them out in the application.- Provide training to our customer base.- Assist customers in building out service catalog workflows, deploy asset management agent, customize self service portal, and configure roles and permissions within the application.- Retain customers through continuous support and renewal assistance.Samanage provides the only true multi-tenant, unified service desk and asset management cloud solution on the market today. Our revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust IT Service Management (ITSM) solution in days.
-
Customer Success ManagerSamanage Jan 2015 - Jan 2016Cary, Nc, Us- Provide implementation and ongoing support for our SaaS-based service desk and asset management solution. - Periodically contact current customers to ensure that they are completely successful with our ITSM and IT Asset Management software and value is being delivered. - Provide training to our customer base.- Assist customers with building their service catalog items, deploy our asset management agent, create workflows and automations, customize their self service portal, and configure roles and permissions within the application.- Retain customers through continuous support and renewal assistance.- Samanage provides the only true multi-tenant, unified service desk and asset management cloud solution on the market today. Our revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust IT Service Management (ITSM) solution in days.
-
Sales Development RepresentativeSamanage May 2014 - Jan 2015Cary, Nc, UsEngage with prospective customers to determine business qualification Carry out marketing initiatives/campaigns to identify targets meeting the Samanage customer profileEstablish interest level in evaluating product solutionSchedule online meetings with current and future customers Coordinated scheduling for the sales team and conducted follow-up contactDisciplined use of Salesforce.com and other SaaS applications and tools
-
Sales RepresentativeSageworks Feb 2014 - May 2014Raleigh, North Carolina, Us -
Emergency Medical TechnicianFirst Choice Medical Transport Apr 2012 - Feb 2014
-
Automotive DetailerCapital Mazda Of Cary Aug 2009 - Jun 2012
Kyle Shepard Skills
Kyle Shepard Education Details
-
North Carolina Wesleyan UniversityCriminal Justice -
Wake Technical Community CollegeCriminal Justice
Frequently Asked Questions about Kyle Shepard
What company does Kyle Shepard work for?
Kyle Shepard works for Teramind
What is Kyle Shepard's role at the current company?
Kyle Shepard's current role is Senior Vice President of Customer Success.
What is Kyle Shepard's email address?
Kyle Shepard's email address is ky****@****tor.com
What is Kyle Shepard's direct phone number?
Kyle Shepard's direct phone number is +191937*****
What schools did Kyle Shepard attend?
Kyle Shepard attended North Carolina Wesleyan University, Wake Technical Community College.
What skills is Kyle Shepard known for?
Kyle Shepard has skills like Customer Service, Leadership, Cpr Certified, Microsoft Office, Outlook, Powerpoint, Microsoft Word, Microsoft Excel, Data Entry, Public Speaking, Time Management, Teamwork.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial