I was hired as an export buyer. Over time I have accrued my own portfolio of clients. I alone am responsible for their accounts. Clients within Africa would request certain goods that can not be sourced locally. I would then have to source, procure and oversee the export process. At any given time, my portfolio includes more than thirty clients. Each client’s needs are diverse. This is very high paced and high-pressured environment. Clients aren’t willing to wait when the place their order they expect there goods sometimes the next week. I work under a lot of pressure with very tight deadlines.

The Company runs marketing Campaigns for Crypto Trading Platforms.• Quality Assessor: Ensuring that the sales team comply with company policy as well as the Anti money laundering policies by listening to the calls and providing real time feedback to the Sales team and Senior Management. Ensuring That the Sales team conduct themselves in a professional manner. Gathering information regarding Sales techniques, areas that need improvement.• Reporting: As part of my function, I was responsible for compiling reports regarding sales techniques, areas that need improvement. At the end of each month, I was required to present a Compliance report regarding a breakdown of compliances breaches for the month using Charts and Tables.• Call Monitoring: Listening to calls from the sales team and critiquing where necessary• Compliance Monitoring: The company dealt primarily with International clients therefore by law had to comply with the Anti Money laundering Act. I would listen to calls and ensure that the Sales Team explained to clients that there are certain legal requirements such as submitting personal documents proving the client is who they say they are.• Liaising with the Sales team: Giving Feedback to the sales team regarding areas that they are strong in as well as areas which require attention. The importance of this task is finding a balance between being Firm and at the same time not demoralising the sales team.I was hired to create and head the Quality and Compliance Department. I implemented policies as well as KPI`s. I also assisted with the training of new employees on topics such as Compliance and Customer Service.

• Assisting with project management tasks.• Designing project requirements.• Ensuring procurement for the company happens efficiently and cost effectively.• Inventory and stock control.• Assist where general office administration is required.• Project management administration.• Vehicle inspections.• Drafting and providing accurate quotations to customers.• Managing job cards.• Scheduling of technicians.• Maintaining job card system.