Kyle Singley Email & Phone Number

Philadelphia, Pa, Us

Purchase, Ny, Us

Work with strategic clients and partners to launch Telemedicine and Chronic Condition programs.• Collaborate internally within a matrix organization to drive resources needed for client implementations and success. Areas of focus: billing, eligibility, communications, reporting.• Key point of contact for assigned health plans for ongoing implementation needs and maintenance. • Utilize a variety of operational assets such as Salesforce, JIRA, Tableau, and Workfront to manage the overall structure of product launch.• Serve as internal team point person to ensure efficiency and consistency throughout client implementations.

Lake Forest, Il, Us

Own the client success and operational aspects of our client within the United States, ensuring consistency in communications, people operations, marketing, programs, and service.• Lead professional development and change management initiatives across all team members.• Created standard processes and success teams targeted towards client needs.• Lead the development and implementation of outcomes focused wellbeing programs through a yearly strategic business plan. • Championed our return to the office campaign, delivering a hybrid distribution model.• Manage client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced through regular and consultative communication.• Managed the vendor lifecycle process for all client vendor needs, including master service agreements and scope of work.

Lake Forest, Il, Us

Regularly engaged with client representative to align on current virtual offerings and progress towards a hybrid total wellbeing solution. • Implemented and facilitated a virtual program delivery model including webinars, group classes, and individualized support focused towards engaging the remote workforce during COVID 19 remote work policy.• Worked as a core team member to scope and launch a new member management system, central to fitness operations.• Designed and implemented a national personal training program, creating a hybrid experience for the modern workforce.• Strategized and solution for traditional in person processes, now needing to be performed virtually.

Lake Forest, Il, Us

Lead a wellbeing services team at client locations in Pennsylvania and New Jersey. • Ensured a proactive approach to maintain positive customer relations through ongoing communication, defining needs/expectations and reporting of program status/targets.• Work closely with site level teams to provide standard health and wellbeing offerings across the business. Teams included representatives from Occupational Health, Environmental Health Safety & Sustainability, EAP, Wellness, and other key site stakeholders• Ensured contract compliance and communication with appropriate customers.• Successfully renewed contract services each year, including growth in offerings. • Ran programming and education efforts focused on meeting Global Health metrics tied to HF2020 goals. These initiatives focused on whole wellbeing including physical, mental, emotional, and spiritual wellbeing.• Lead a team of professionals, utilizing skills such as situational leadership, change management, and coaching to support employee growth, retention, and development.• Acted as a conduit, mentor, and champion for staff, allowing for employee visibility.• Implemented a restructure of the region to allow for a more consistent client approach, while providing opportunity for growth of staff.

Lake Forest, Il, Us

Lead health and wellness operations at 4 client locations in the Pennsylvania region. • Developed an annual strategic plan with integrated committees focused on improving employee health risks.• Provided regular reporting of meaningful metrics through quantitative data and storytelling • Encouraged growth through whole wellbeing through program recommendations and proposals including annual Site Service agreements, JOBFIT injury prevention program, and recreation.• Ensured client satisfaction & delivery of contract obligations through building and maintaining a positive client relationship with site employees and key stakeholders.• Championed the Integrated Ownership of Safety Systems (IOSS) – Chapter 17: Employee Wellbeing as part of site audit procedures.• Lead the Fitness Center Standardization Team (US): Development of SOPs for all Fitness Centers in the United States.• JOBFIT/Ergo team: Developed a standard approach to peer led stretch programs and applicable resources, targeted at injury prevention.• Co-lead supplemental client programming requests such as TEDx & and large offsite meeting events.

Lake Forest, Il, Us

Assisted with recruiting, hiring and supervising staff.o Recruited, hired, and mentored internship candidates.o Ensured customer satisfaction & delivery of all contract obligations under the direction of the program managero Delivered health and wellness programming to remote locations in MI, FL, and PA.o Planned and executed programming around top three risk factors: obesity, inactivity, and unhealthy eating.o Created standardized materials, used across the client account.

Lake Forest, Il, Us

o Implemented corporate wellness initiatives including fitness, health, and wellbeing.o Collaborated with Global Health Staff including Occupational Health and EAP to achieve deliverables.o Delivered programming at remote locations.o Completed program audits and quarterly reports.

Bachelor'S Degree, Kinesiology And Wellness Development

Master'S Degree, Occupational Safety And Health