Kyle Singley Email & Phone Number

Philadelphia, PA, US

Purchase, NY, US

• Work with strategic clients and partners to launch Telemedicine and Chronic Condition programs.
• Collaborate internally within a matrix organization to drive resources needed for client implementations and success. Areas of focus: billing, eligibility, communications, reporting.
• Key point of contact for assigned health plans for ongoing implementation needs and maintenance.
• Utilize a variety of operational assets such as Salesforce, JIRA, Tableau, and Workfront to manage the overall structure of product launch.
• Serve as internal team point person to ensure efficiency and consistency throughout client implementations.

Lake Forest, IL, US

• Own the client success and operational aspects of our client within the United States, ensuring consistency in communications, people operations, marketing, programs, and service.
• Lead professional development and change management initiatives across all team members.
• Created standard processes and success teams targeted towards client needs.
• Lead the development and implementation of outcomes focused wellbeing programs through a yearly strategic business plan.
• Championed our return to the office campaign, delivering a hybrid distribution model.
• Manage client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced through regular and consultative communication.

Lake Forest, IL, US

• Regularly engaged with client representative to align on current virtual offerings and progress towards a hybrid total wellbeing solution.
• Implemented and facilitated a virtual program delivery model including webinars, group classes, and individualized support focused towards engaging the remote workforce during COVID 19 remote work policy.
• Worked as a core team member to scope and launch a new member management system, central to fitness operations.
• Designed and implemented a national personal training program, creating a hybrid experience for the modern workforce.
• Strategized and solution for traditional in person processes, now needing to be performed virtually.

Lake Forest, IL, US

• Lead a wellbeing services team at client locations in Pennsylvania and New Jersey.
• Ensured a proactive approach to maintain positive customer relations through ongoing communication, defining needs/expectations and reporting of program status/targets.
• Work closely with site level teams to provide standard health and wellbeing offerings across the business. Teams included representatives from Occupational Health, Environmental Health Safety & Sustainability, EAP.
• Ensured contract compliance and communication with appropriate customers.
• Successfully renewed contract services each year, including growth in offerings.
• Ran programming and education efforts focused on meeting Global Health metrics tied to HF2020 goals. These initiatives focused on whole wellbeing including physical, mental, emotional, and spiritual wellbeing.

Lake Forest, IL, US

• Lead health and wellness operations at 4 client locations in the Pennsylvania region.
• Developed an annual strategic plan with integrated committees focused on improving employee health risks.
• Provided regular reporting of meaningful metrics through quantitative data and storytelling
• Encouraged growth through whole wellbeing through program recommendations and proposals including annual Site Service agreements, JOBFIT injury prevention program, and recreation.
• Ensured client satisfaction & delivery of contract obligations through building and maintaining a positive client relationship with site employees and key stakeholders.
• Championed the Integrated Ownership of Safety Systems (IOSS) – Chapter 17: Employee Wellbeing as part of site audit procedures.

Lake Forest, IL, US

Assisted with recruiting, hiring and supervising staff.o Recruited, hired, and mentored internship candidates.o Ensured customer satisfaction & delivery of all contract obligations under the direction of the program managero Delivered health and wellness programming to remote locations in MI, FL, and PA.o Planned and executed programming around top three.

Lake Forest, IL, US

o Implemented corporate wellness initiatives including fitness, health, and wellbeing.o Collaborated with Global Health Staff including Occupational Health and EAP to achieve deliverables.o Delivered programming at remote locations.o Completed program audits and quarterly reports.

Bachelor'S Degree, Kinesiology And Wellness Development

Master'S Degree, Occupational Safety And Health