• Educate and sell benefits of title pawn refinance program to incoming callers of 1-800 number • Daily follow up on missed calls and previous applicants to insure maximum closing penetration • Pre-qualify applicants with usage of credit applications, credit bureaus, and gratis reports• Set appointments for closings and follow up daily on missed appointments • Application entry on all qualifying consumers and subsequent verification of stated information • Explain and execute loan closing documentation• Payoff title pawns and pick up titles• Clean up of final loan packet, data entry and lien perfection • Review and study losses and delinquency in order to enhance the underwriting process• Mintaining weekly and monthly reports

• Manage all shipping aspects for FedEx, UPS, freight, and couriers – organize pick-up schedules and follow-up to ensure clients receive orders• Handle all receiving duties and utilize purchase orders to manage inbound and outbound inventory• Communicate effectively with internal and external partners and lead a team to achieve daily and weekly deadlines• Audit shipment orders to ensure they are shipped and received on schedule and to the client’s satisfaction• Train new in role routing managers in other regional offices

• Successfully managed and controlled $1.3 million franchise location• Ordered food product and operational supplies when needed to maintain full inventory• Created schedule for 25 employees that efficiently utilized payroll and resources• Interviewed over 100 candidates and hired high-potential associates• Analyzed labor, food cost, and sales reports to increase profitability• Recognized outstanding employees and counseled employees that needed improvement

• Organized and distributed product to various locations and managed inventory throughout events• Managed store independently and coordinated support for large events• Innovated new merchandising techniques to increase sales