I'm a highly skilled Functional Consultant specialising in Microsoft Dynamics 365 CE and the Power Platform. I bring a wealth of valuable experience to the table. Throughout my career, I have thrived in client-facing roles, working closely with clients to deeply understand their businesses and unique requirements. I have been fortunate enough to work with a variety of clients from different industries, including the Aviation Authority, Third Sector, and Fintech. These clients come from both public and private organisations, and in the past, I specialised in the finance and insurance sector. Through these experiences, I have gained valuable knowledge about their unique requirements and aspirations. My proficiency extends to various Microsoft Power Platform stack components, such as Power Automate and Power Virtual Agent. With a deep understanding of client objectives, I work alongside technical specialists and business leaders to ensure the delivery of solutions that generate substantial business value. I utilise industry-standard frameworks like the IDEA framework and Scrum Agile methodology as guiding principles throughout the project lifecycle. In addition to my expertise in client engagement, my background encompasses crucial areas such as management and business analysis, high-level and low-level designs, process diagrams, system implementation and support, data analytics, and providing strategic-level support and training to teams. I am particularly passionate about leveraging the power of the Power Platform and Dynamics 365 to drive digital transformation strategies that enhance efficiency across organisations.