As a Registered Representative I provide our customers with the best service available. I have my Series 7 and Series 63 licenses.

As an Interactive Development Analyst I assisted Product Managers with the development of new products and services.• Worked with Client Managers to understand wants and pain points of clients.• Worked directly with developers to make sure products are being created in accordance with company policy and compliance.• Helped to test products and services that are being developed. • Worked directly with clients to implement developed service to make sure they understand how new functions or services work. • Worked with Product Support team to implement bug fixes.• Created and planed User Stories in Agile for team development.

I ran a team of 10 to 18 agents where i managed their metrics and monitored calls. I also helped to run the supervisor team when my manager was off or on vacation.• Assist with the training of new agents• Work with the Assist Call Center Managers to create new ideas to achieve goals• Coach agents on proper procedures and regulations• Work as a team to meet call floor goals• Provide technical support for Verizon Fios• Answer general questions about the Verizon Fios service• Customer service• Assist other agents with technical questions

Installed home security alarms in personal residences.• Assist in new training new technicians• Install new alarm systems• Service existing alarm systems• Customer service• Keep track of inventory