Kyle Stacey Email & Phone Number

New York, Ny, Us

Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.Coordinate closely with Engineering and Product Management on all product issues & releases.Develop positive customer and cultural relations.Assist in the translation, maintenance, and updating of technical documentation associated with the product line.Support other strategic initiatives as needed.

Responsible for creation and documentation of Honor Education's initial knowledge base for external support and end user usage.

Responsible for system administration, hardware management, On/Offboarding users intocompany systems, internal support documentation and internal Helpdesk Tier 1 and Tier 2troubleshooting of issues.• Support Lead on the Noodle Learning Platform, Noodle’s online course provider and responsiblefor customer support and managing their internal support tools and documentation.• Worked with cross-functional teams and with users outside of the organization to ensure that allrequired support and resolutions were delivered within our SLA’s.

Danbury, Ct

As a Service Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success.

Cupertino, California, United States

Selected to work as a Systems Administrator for Apple's Engagement and Learning Team as part of Apple's Career Experience Program. During this time I was responsible for the following:• Assembling completed storyboards of internal development courses for the internal learning platform.• Built content packages in Adobe Experience Manager and subsequently pushed those packages to the Saba LMS, where I built course and curricula shells for those packages.• Communicated regularly with Instructional Designers, Project and Curriculum Managers and other administrators to ensure courses were completed within scheduled deadlines.• Any major or minor course corrections or updates, as directed by the Project Managers.• Troubleshooting and resolving issues that internal Learners found within the application• QA and testing of internal platforms to ensure functionality before a wide rollout to the full team.

Campbell, Ca

Responsible for Primary Support of the Ember LMS, LMS administration, outbound help ticket support, creation of knowledge base articles, QA and bug testing, research and development, and working with our partners to allow for greater success and growth.

Responsible for managing Technical and Safety Data Sheets, keeping certificates of analysis up to company specification, contacting suppliers for documents under GHS standards, assisting in warehouse audits and customer assistance.

Assisted preparing for National Conference, created spreadsheets and PowerPoint presentations, assisted on awarding the 2015 Cigarette Litter Prevention Program Grants and assisted the launch of the 2015 Great American Cleanup.