Kyle Hart Email & Phone Number

Kansas City, Kansas, United States

Serving as IT Network Operations Manager of Network Operations, Infrastructure Administration & Management (Server, Storage, & Virtualization), Desktop Support

Actively pursuing leadership opportunities and open to recruiter communications.

Overland Park, Ks

Client liaison ensuring customer satisfaction, tools deployment & integration, strategic roadmap efforts helping organizations evolve & grow.

Overland Park, Ks

Managed a large, distributed department with 39 employees within the enterprise technology solutions organization. Oversaw enterprise storage attached network (SAN), enterprise network attached storage (NAS), backup & recovery, and virtualization. • Chaired weekly security status calls about enterprise data security with SVP-level leadership• Championed integration of security controls into daily team workflows: implemented multifactor authentication controls, tighter controls on root-level password rotations, vulnerability scanning and remediation, NIST assessments, a monthly operating system patching policy, and quarterly penetration tests• Built a vulnerability remediation knowledge base and ransomware recovery playbook.• Developed fully automated self-service feature for user file share creation and access management in the NAS space, along with stronger user access controls• Represented T-Mobile in weekly meetings with key technology partners and vendors, such as NetApp, Pure, Dell, Cohesity, VMware, IBM, and Infinidat• Managed change during the T-Mobile / Sprint merger: integrated teams and created a roadmap to achieve desired target-state technology

Overland Park, Ks

Built and led a 40-person team of multidisciplinary administrators and engineers who collectively supported 2,000+ virtual and standalone Windows machines, nearly 2,000 VMware hosts, 15,000+ guest virtual machines, and related end-user computing operations (Citrix), totaling 70,000 concurrent users.• Served as a mentor for the Sprint NOW Leadership Program, 2012 to 2020• Designed and implemented a process that automated and streamlined decommissioning of nearly 2,000 Windows virtual machines, leading to significant security improvements• Developed several IT security and compliance reporting and automation features that enabled automatic detection and removal of unauthorized user access to managed devices• Completed multiple projects to remove VMware end-of-life hardware and refresh end-of-life operating systems to target state

Overland Park, Ks

Administrated a complex environment with nearly 200 Windows virtual machines. Oversaw vulnerability remediation of all levels from information to critical, as well as process improvement and automation activities.• Served as the interim manager of the 19-person team in the current manager’s absence• Remediated compliance issues with all managed hosts, impacting OS-level patching, disk sizing, CPU and memory thresholds, and end-of-life retirement processes• Co-chaired effort to automate the OS patching process: increased automation by 500%, which greatly reduced resource overtime hours• Managed SSL certificate requests, maintenance, ciphers, and protocols at corporate and application levels• Wrote PowerShell and batch job scripts

Overland Park, Ks

Administrated systems used by Sprint’s cloud SaaS solutions team. Oversaw vulnerability management, system access and permissions, and firewall and server routing configurations.• Supported the success of a large data center migration from Dallas to Reston and Lee’s Summit. Ensured environment readiness during a data center migration.• Participated in annual platform upgrades involving new virtual machine builds, resizing, and platform-level acceptance testing

Overland Park, Ks

Led nine capital and expense projects for Sprint’s enterprise middleware application integration layer. Built and mobilized teams of up to 15 people.• Delivered multimillion-dollar cost savings by developing and implementing a retail systems training tool, replacing costly in-person training sessions with 36 virtual training scenarios • Program-managed implementation of a system testing tool that reduced project lifecycle and testing needs, which resulted in 90% cut in production defects• Co-led the dept. “front door” team, which prioritized pipeline of future and ongoing projects

Overland Park, Ks

Managed a large OpEx and labor budget, as well as performance of 43 people across two teams: load and performance test and functional test. Drove programs and projects to support the development of new handset and online functionalities. • Represented both teams in executive project status review meetings• Member of the release software governance board, which controlled emergency code changes to ensure smooth delivery of services and minimize end-user impact

Overland Park, Ks

Supervised team of 11 direct reports, plus 23 offshore testers, across the Load & Performance and Functional Testing teams. Managed budgets of multiple simultaneous technical projects and consistently maintained 10% or less actual variance. Oversaw project planning, resource allocation, schedules, milestones, and test execution throughout the lifecycle.• Created annual performance objectives and conducted performance reviews• Represented the Load & Performance team on project status review meetings; discussed risks and mitigation approaches in preparation for executive review• Member of the release software governance board (RSGB), which controlled emergency code changes to minimize end-user impact and ensure a smooth service delivery

Overland Park, Ks

Implemented new incident call management system with an external vendor (NCR), which reduced mean time to respond (MTTR) by 38 hours ($3.5K savings per hour). Held weekly process improvement calls with vendors and internal retail operations teams regarding service response times and equipment up-time. Contract via Act 1 Technical Services

Overland Park, Ks

Facilitated interdepartmental training and development on the LiveLink data repository. Managed all modifications of the LiveLink platform to meet the team’s specific operational needs. Contract via Computer Task Group.