Kyle Techau Email & Phone Number

Huntington Beach, Ca, Us

Irvine, California, United States

Irvine, California, United States

Remote

Customer Care Representative, Jr. Account Manager, Senior Account Manager I, Senior Account Manager II• Worked in the call center 300-400 calls a day on auto dialer, speaking to clients to collect the necessary information for the Loan Officer specialists.• When I transitioned to the Jr. Account Manager role I assisted the Senior Account Managers to ensure that all of their files had the proper documentation from all third-parties. (VOE, WVOE, HOI, Condo Questionnaire)• I transitioned to the Senior Account Manager I, and II role and I was a liaison for clients from origination to close (Analyzed files and reviewed weekly plan with my clients so we could prepare for any obstacles we might encounter)• Maintained excellent communication and customer service while managing a pipeline of about 50 loans• Kept in constant communication with the Loan Officers to keep them informed as their file moved through the loan process• Monitored lock expirations, reviewed all documents for accuracy• Ran DU, LP for LO's when a loan needed to restructured• Calculated income for all income types; Tax Returns Personal and Business, Pay stubs, W-2, 1099, SSI and retirement• Reviewed and cleared title• Submitted clean files to underwriting for Final Approval• Updated fees and delivered updated LE's and CD's to ensure the file was compliant• Drew docs for all loans in my pipeline• Set up signing appointments, answer all questions for clients during their signing appointments• Worked closely with funders to ensure on time funding

Tustin, California

Associate'S Degree, Computer Engineering

Real Estate

Certifications - Legal Aspects of Real Estate - Real Estate Practice - Real Estae Principles