Kyle Thomas Email & Phone Number

Birmingham, Gb

Birmingham, Gb

I was the business analyst for a process transformation project to create optimised process flows for the customer journey process. Tasks include-Leading workshops and interviewsProcess Flow creationRequirement GatheringCreating User StoriesDocumentation (Gap Analysis, Benefit Mapping)Software used includes- Microsoft Office, Visio, MiroI also supported other projects (Cloud Transformation, new system implementation and handover, and the creation of a maturity model) alongside ad-hoc tasks.I was a part of the wider BA community, contributing to template creations and defining a skill framework.I also offered my knowledge and expertise for a shadowing opportunity for other colleagues to learn more about being a Business Analyst.

Birmingham, England, United Kingdom

Responsible for investigations and analysis into business problems and opportunities for new and current services.Data analysis of large data sets for current and future business needs using proven techniques.Organised interviews with clients for requirement gathering and user stories.Monitor projects over their lifecycle to identify trends, patterns, and escalation points throughout the product lifecycle.Accountable for ensuring any technical solution meets the required business needs.

Due to the pandemic, I offered my services in regards to I.T services and repairs. The tasked I completed included--Repairing laptops, phone, and tablet screens.-Cleaning hardware devices (eg fans).-Fixing software bugs (eg Laptop stuck in a restart loop).

London, United Kingdom

My role as a Business Analyst/ Consultant is to deliver high quality work and advice for our clients by assisting them with any bottlenecks or improvements they have pending in order to improve their profitability, structure, and strategy to increase their business performance. My role also requires me to use data to deliver requirements and recommendations to the relevant stakeholders.My role has included writing PoCs/ PoVs on multiple projects across a number of sectors such as Retail, Media and Travel. The project roles I have done include, Business Analyst, Insight/ Foresight Analyst, PMO, and Invoice Analyst. These roles were done across the Retail, Insurance, Media, and Consumer Goods sector.

Salford

6 week boot-camp training where foundation certificates in Prince2 and BCS Business Analyst were obtained

Coventry, United Kingdom

Responsible for invoicing, inventory management, and distributing of over 60,000 stock items supporting Coventry University. Managed and organised the arrival time and location of items on a day to day basis. Collaborated and communicated with operational areas to achieve dispatch and delivery targets. Worked in high pressure situation to deliver items to the required personal by the agreed deadline.