Kyle Baker Email & Phone Number

Melbourne, Vic, Au

Richmond, Victoria, Australia

• Sales leadership & management responsibilities with a team of 6 direct reports (primarily BDMs)• Enabling the team to hit revenue objectives with guidance and support• Managing performance and development of team, culture and overall composition (hiring & succession planning)• Innovating, iterating sales campaigns and disciplines including implementation of sales methodologies (Tactical Empathy & MEDDIC)• Influencing audience strategy in collaboration with Head of Sales and GMs• Working cross-functionally to achieve audience and business goals (e.g. marketing, product, service)• Sales performance analysis, insights and forecasting• Moderating team CRM hygiene (SFDC) and data integrity• Leveraging skills as an IC sales team member and previous leadership tenure into a sales management role

Richmond, Victoria, Australia

• Individual contributor B2B SaaS sales role managing opportunities from cold to closed• Achieved set KPIs including IC quarterly sales quota (Avg. 132% ARR attainment)• Proactive, consultative outreach through free & paid customer database• Led bespoke, multi stakeholder meetings• Managed short term and long term opportunities• Maintained deep product & industry specific knowledge for the supplier audience• Shaped value propositions unique to new & existing products

• Ensure staff achieve set tasks, offer advice and problem solve• Supervise staff are performing as required by management and ensure proper training• Hotel opening procedure including gaming cash clearance and venue balancing• Complete hotel banking duties• Attend to function enquiries, 'sell the room' to prospective customers• Create and streamline existing processes and procedures• Contribute to management meetings regarding the overall operation of hotel• All bartending and gaming responsibilities

Heidelberg, Victoria, Australia

• Manage overnight staff on shift• Follow processes in locking up the hotel including setting alarms and safely storing cash• Write-up and record cheques as required• Troubleshooting of cashier variances and drop safe, ATM and CRT malfunction• Communicate with security to ensure a safe environment for customers and staff• Record incidents and liaise with management team• All gaming attendant responsibilities

Heidelberg, Victoria, Australia

• Prioritizing engaging customer experience• Electronic gaming machine troubleshooting• Calling in and logging electronic gaming machine maintenance• Cashier responsibilities, primarily paying out large sums of money reliably• All bartender responsibilities

Heidelberg, Victoria, Australia

• Promote positive customer interactions• Point of sale experience with monetary transactions• Communicate with venue staff and management• Serving beverages within RSA guidelines• Wait tables with food and beverages• Make cocktails in accordance with in-house recipes• Manage private function operations

Heidelberg, Victoria, Australia

Bachelor'S Degree, Business Majoring In Marketing

Diploma, Applied Information Technology

Victorian Certificate Of Education