Kyle Thompson
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Kyle Thompson Email & Phone Number

Staff Analytics Engineer at Help Scout
Location: Cincinnati, Ohio, United States 7 work roles 1 school
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Current company
Role
Staff Analytics Engineer
Location
Cincinnati, Ohio, United States
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Who is Kyle Thompson? Overview

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Kyle Thompson is listed as Staff Analytics Engineer at Help Scout, a with 268 employees, based in Cincinnati, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Kyle Thompson.

Kyle Thompson previously worked as Senior Analytics Engineer at Help Scout and Database Administrator at Constructconnect™. Kyle Thompson holds Bachelor Of Science - Bs, Information Technology from University Of Cincinnati.

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Help Scout

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Profile bio

About Kyle Thompson

- An analytical focused Database Administrator with 6 plus years experience in managing, architecting/designing, modeling, developing, and testing of database/data warehouse applications.- Strong working knowledge across the technology stack including ETL, data analysis, metadata, data quality, audit, and design.- Proficient in transforming business requirements, developing analytical models, and designing reportingsolutions that scale for the needs of the business.- Extensive knowledge with T-SQL /SQL scripts, complex join queries, stored procedures, views, functions, SQL performance tuning and transactions analysis, thorough understanding of indices and partitioning. - Experience with Microsoft SQL Server, Google BigQuery, Fivetran, DBAmp, dbt, Git, Power BI, Salesforce, SSIS, and SSRS.

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Help Scout
Help Scout
Staff Analytics Engineer
Cincinnati, OH, US
Website
Employees
268
AeroLeads page
7 roles

Kyle Thompson work experience

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Staff Analytics Engineer

Cincinnati, Oh, Us

Senior Analytics Engineer

Boston, Ma, Us

Database Administrator

Cincinnati, Oh, Us

- Responsible for designing, building, improving, and maintaining financial reporting from disparate data sources.- Spearheaded migration effort to replace on-premise SQL data warehouse with new cloud data lake and warehouse utilizing tools such as Fivetran, dbt, and Google BigQuery.- Implemented multiple ETL pipelines connecting numerous data sources such as Salesforce and Zuora. - Designed and built complex star/snowflake models using extensive SQL scripting including stored procedures, UDFs, and dbt macros.- Administered multiple BigQuery projects including handling granular permissions across teams and managing service accounts.- Worked closely with Python developers to enable scheduling of full data pipeline using REST APIs such as dbt and Power BI.- Maintained and supported the legacy on premises SQL Server 2012 data warehouse and processes using SSIS and stored procedures while creating a decommission roadmap for retirement.- Evaluated and selected new data warehousing tools for business intelligence, data population, data management, metadata management, and warehouse administration.- Created a new reporting environment using SQL views for replicated Salesforce data to facilitate end user ad hoc analysis and report replication.- Provided continuous code review for analysts on team while also running training sessions for the larger Finance organization.- Supported BI initiatives such as a Power BI rollout, creating reports, and administering SSRS.

Sep 2018 - Jan 2022

Database Administrator

Ftj Fundchoice Llc

- Expanded responsibility for Microsoft SQL Server logical and physical database design, implementation, maintenance, security, and performance tuning.- Migrated production databases from SQL Server 2012 to a 2016 clustered virtual environment to provide highavailability, increased performance, and scalable capacity.- Implemented new database disaster recovery plan using Basic Availability Groups between the primary datacenter and the colocation site to reduce recovery time in the event of an outage.- Optimized the performance of slow T-SQL queries and stored procedures by using DMVs, SQL Server Profiler,execution plans, and the Query Store to create new or alter existing indexes.

Dec 2017 - Sep 2018

Business Intelligence Developer

Ftj Fundchoice Llc

- Performed data analysis, data modeling, ETL development, and database administration for the company’s growing datawarehouse/business intelligence platform.- Helped to design, create, and implement the company’s new Enterprise Data Warehouse.- Developed,implemented, and maintained SSIS packages using SSDT, VSTS, and T-SQL scripts to develop ETLprocesses that included data validation, integrity checks, and logging.- Deployed Power BI and on-premise data gateway allowing users to access on-demand dashboards.- Maintained and administered SSRS along with creating and updating numerous reports.- Assisted in several infrastructure projects including a SharePoint rollout, backup solution POC’s, hardwareupgrades and migrated fifteen servers to a clustered virtual environment to provide high availability and failoverservices.

Oct 2015 - Dec 2017

Programmer Analyst

Cincinnati, Oh, Us

- Performed technical and functional support in the areas of ERP development and administration, Citrix administration,server maintenance, database administration, process mapping, system testing and development, security access, andtraining.- Successfully implemented SharePoint 2010 Foundation server to replace outdated intranet site.- Performed database administrative tasks such as configuring nightly backup/restore procedures, creating viewsand stored procedures, and designing cluster configuration.- Helped to rollout Dell KACE appliance for global adoption creating a unified ticketing system, patchingapplication, and inventory catalog.

Oct 2012 - Oct 2015

Co-Op

Cincinnati, Ohio, Us

- Supported Active Directory, Exchange spam filtering, system maintenance and user support.- Worked IT Help Desk and collaborated with IT technicians for global ticket escalation.- Supported and maintained global network communications.- Project work included implementing a new cryptographic server and updating SOP documentation.

Sep 2010 - Oct 2012
Team & coworkers

Colleagues at Help Scout

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1 education record

Kyle Thompson education

  • University Of Cincinnati
    University Of Cincinnati
    Information Technology
FAQ

Frequently asked questions about Kyle Thompson

Quick answers generated from the profile data available on this page.

What company does Kyle Thompson work for?

Kyle Thompson works for Help Scout.

What is Kyle Thompson's role at Help Scout?

Kyle Thompson is listed as Staff Analytics Engineer at Help Scout.

Where is Kyle Thompson based?

Kyle Thompson is based in Cincinnati, Ohio, United States while working with Help Scout.

What companies has Kyle Thompson worked for?

Kyle Thompson has worked for Help Scout, Constructconnect™, Ftj Fundchoice Llc, Cimcool Fluid Technology, and Milacron.

Who are Kyle Thompson's colleagues at Help Scout?

Kyle Thompson's colleagues at Help Scout include Heather Manning, Surendra King, Hossam Abdalah, Jon Connor, and Yogendra Kuntal.

How can I contact Kyle Thompson?

You can use AeroLeads to view verified contact signals for Kyle Thompson at Help Scout, including work email, phone, and LinkedIn data when available.

What schools did Kyle Thompson attend?

Kyle Thompson holds Bachelor Of Science - Bs, Information Technology from University Of Cincinnati.

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