Kyle Tomsic Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nevada Area

Hospitality Team, Room Service from 2014-present• Bartended and served 20+ events for the Hospitality Team, which catered to 8-500 guests hosting functions or events in their suites, the Wedding Suite or in various other areas such as; Bond Bar, Vesper Bar, The Chandelier Bar, Rose Rabbit Lie and green rooms for concerts at the Boulevard Pool or at The Chelsea. • Played integral part on a team that catered to both the company and individual during CES week in 2015 and 2016. $317,000 in revenue was brought in by the 52 in-suite events and room service orders in 2016. Server, Room Service from 2014-present • Setup, delivered and serviced 20-30 orders per day while adhering to five-star service standards.• Received positive feedback from guests on an average of 2 per month, via comments section on checks. • Handled guest recovery orders, and VIP guests.Banquet Setup from 2013-2014• Provided prompt, quality, courteous, and detail-oriented service to both internal and external guests within the hotel.• Setup conference meetings, cocktail parties, private dinners and any special needs requested by the client. • Integral part of 15 member team that converted event seating for the 2014 Audi Automobile Launch, to a Banquet dinner function for 2,800 in less than 2 hours.

Las Vegas, Nevada Area

• Rotations included Housekeeping, Front Desk, Security, and Call Center.• Shadowed managers and supervisors in Housekeeping and PAD. I observed and ran the status board, utilized HOTSOS for proper coordination of staff attending to guests' housekeeping needs, attended and conducted room inspections, monitored occupancy trends, attended pre-shift meetings, monitored and coordinated Guest Room Attendants to ensure quality performance.• Shadowed Hotel Manager and leadership staff and observed the daily tasks of management and supervisors. I registered guests, assigned rooms to guest, observed guest challenges and the proper handling of them, and attended pre-shifts and team events. I learned how to use LMS properly for all front desk related tasks and to monitor occupancy as well as how to handle situations that involved overbooking, group reservations, lack of information on folio etc. • Shadowed management team in Security and learned how to properly coordinate staff to ensure the safety of the property. I witnessed the proper handling of lost items, proper handling of injuries and damaged or stolen property, intoxicated guests, escorting VIP's, monitoring large cash drops for gaming and in the cage, proper staffing of the property's security points, how to recognize possible security threats, how to properly report to and record all incidents into I-Trak, software used to track and record security issues.• Shadowed management team and leadership staff in the Call Center which houses Room Reservations and PBX. I answered and delegated calls in PBX using the proper procedures outlined by management. This included dispatching calls to Housekeeping, Engineering and Porters in PAD using HOTSOS and NEC Phone System. I observed and learned how to properly make reservations for rooms and how to take reservations for restaurants, cabanas and pools, concerts, and nightlife events while adhering to the standards set forth by management.

Las Vegas, Nevada Area

• Processed, scheduled, and coordinated individual volunteers and groups of up to 60 people, in mission-driven, non-profit organization.• Acted as a point of contact for over 1000 new volunteers seeking to give of their time by explaining the objectives of the Mission and collectively determining their level of involvement.• Guided tours to groups, companies, churches and other service organizations considering volunteering.• Enhanced the volunteer’s overall experience by tightening duties to allow for more engagement.• Strengthened, planned, and implemented two major events integral to the success and goals of the Mission.• Key component in the 2012 Thanksgiving Food Drive, which resulted in 1,500 turkeys given to those in need.• Key component in the 2012 Christmas Toy Drive, where 3,300 toys were given to less fortunate children.

Naples, Florida Area

• Averaged $1,500 a night in liquor and food sales individually in peak months.• Served with a comprehensive knowledge of inventory on hand, drink mechanics and drink pricing.• Maintained inventory and reduced costs through work with distributors on new pour technology and technique.

Naples, Florida Area

• Repeat customers (regulars) increased 20% in 2004, and additional live music nights were added due to steady increase in sales in 2004-2005. • Trained 5 new bar staff members in 2004 and 3 in 2005.

Naples, Florida Area

• Nominated for the 2003 Ritz-Carlton’s Five Star Employee Award, given for providing exceptional service.

Bachelor Of Science (B.S.), Hospitality Administration/Management

Graduated with a 3.7 GPA

Associate Of Arts (A.A.), Hospitality Administration/Management