Kyle Ulaszek Email & Phone Number

Scottsdale, Arizona, United States

Whip Around is an industry leader in the Digital Inspection and Maintenance industry. With over two thousand customers and one hundred thousand users, we have be successful in driving down unplanned maintenance costs, streamlining communication and ensuring DOT compliance. Those users have performed more than 40 million inspections on more than 150,000 thousand assets that they manage in the Whip Around system. Our customer base comprises commercial fleets in all industries, from delivery and distribution to agriculture and construction.

Scottsdale, Arizona, United States

Vice President of Customer Success managing a book of business of $100M in Total Contract Value (TCV). Department was responsible for full customer lifecycle success management, project management, support and all commercial aspects (renewal, cross-sell and upsell)- 2023 & 2024 Stevie Award recognized in the Sales and Customer Experience category - Reduced gross churn YoY (16% to 9%) - Increased upsell and expansion revenue every quarter, leading us to a department 105% Net Retention (vs 95% average in three years years prior) - Grew customer reviews in key market places (Capterra and G2) by 200%, while maintaining scores of 4.5/5 or better- Successfully led key project replacing 30k+ pieces of hardware across the United States on 3G cellular network to LTE replacement hardware - Built playbooks for key situations throughout lifecycle to create consistency in communication strategy, CTAs and process- Established first Customer Advisory Board in 2024

Scottsdale, Arizona, United States

Responsible for leading the Customer Success, Installation, Field Service and Tech Support departments for the Enterprise Division of Derive Systems. Teams work in conjunction to ensure our customers have a seamless and successful lifecycle. Each component of the lifecycle is journey mapped, with specific role , responsibilities and success benchmarks. Lifecycle Breakdown:- Deal Closing and Introduction to Partnership Expectations- Deployment/Installation - Initial training with systems to measure post training adoption - Focused on Product Adoption and Contact Expansion (multithreading) - Completion of QBR/EBRs to measure completion of success criteria Results:- 5% Gross churn - 111% Net Retention- Improved NPS Score from 12 to 38 (2020 vs 2021)- Reduced time of implementation and deployment from 2020 to 2021 by 20% - 45% pilot win rate

Scottsdale, Arizona, United States

Lead the Customer Success Department to deliver a best in class, full lifecycle, Customer Experience. The CSM is the project lead for all aspects of the account. This includes installation, onboarding, managing to success criteria and renewals. 2019 - 2020 results:- 2% gross Churn (GRR)- 107% Net Retention (NRR)- Managed 12M+ in ARR

Scottsdale, Az

Responsible for managing a team of 20+ Customer Success Representatives in the Enterprise Segment (100k+ ARR)- Territory consisted of Midwest, Mountain West & West Coast- Team was responsible for 40M+ in ARR- 18 month results: 8% Gross Churn - 18 month results: 103% Net Retention- Created customer advisory board using ENT clients to build loyalty and influence product roadmap

Scottsdale, Az

Responsible for managing a team of 10+ Customer Success Account Representatives, in the Majors Division (50k-100k ARR). Territory was the Mountain West & West Coast. - Exceeded retention & MRR growth targets seven months in a row - Team managed 400+ accounts, and managing over $25M in ARR- ’17 EOY net rev of 102% ; gross retention 91%- Implemented account journey map, success planning module & gamification programs

Rolling Meadows, Il

Created Mid-market division, consisting of 6 reps. Territory was nationwide and vehicle fleets consisting of 75-125 vehicles. - Created strategic touch points, along with planned purpose lifecycle touches- Reduced segment gross churn from 15% to 7%- Emphasis on CSM Rep development. Resulted in three reps earning promotions in seven months

Rolling Meadows, Il

Business development position selling into our mid-market and major accounts. Consistently led the team in new ARR and subscriptions sold.- Earned Presidents award in 2014 & 2015, Exceeded individual yearly sales targets (190% to goal in 2014 & 157% to goal in 2015)- Individually averaged over $2 million per year in new business TCV