• Served as scrum master establishing new agile team by setting up a backlog, refinement & planning sessions, demo and retrospective meetings allowing the team to properly size and execute project work within the expected timeline.• Coached team on agile principles through agile ceremonies and presentations.• Analyzed scope of project and worked with head architect on feature/story decomposition and dependency mapping.• Generated team backlog through feature and story creation for a planned 5 iterations. • Worked with team to create client playbook to document onboarding and machine setup procedures, allowing for a quicker development start time.• Communicated project scope and impact to upstream consumers through presentations and created walk through documentation. • Managed the project planning, development, and release schedule for the team to meet business project milestones.

Analyst & Agile Lead (Crossvale Internal) • Managed technical resources contracted with multiple clients, providing training, growth guidance, and coaching by holding one on one sessions, yearly performance reviews, and tracking of milestones. • Provided strategic agile coaching to resources across multiple clients assisting in team transformations and improvement of throughput and team/client engagement. • Assisted in interviews for hiring and onboarding of new staff. • Worked with sales and technical leadership to prepare and execute client assessments as a precursor to execution of enterprise level projects. • Defined and built client schedule, itinerary, and outcome documentation/presentation for client assessments, refining over two months in presales scoping. • Served as subject matter expert to create and refine SDLC components of client assessment. • Presented outcomes and recommendations from client assessments to C-level, improving overarching SDLC – leading to statements of work with clients and referrals to additional clients.

Instituted agile ceremonies: standup, iteration planning, story refinement, demo's, retrospective, and taught agile principles as scrum master for an existing, non-agile team of 10.Increased on time completion of work by 45% through dependency management, PI planning, feature slicing, story analysis and story decomposition prior to commitment.Creation of business flow and interface diagrams to facilitate both business and system requirements.Creation of cucumber based regression tests for the teams automation test suite.

FedEx API Team:Currently working under the Agile SAFe Framework as a Product Owner / Business Analyst to progress FedEx’s API strategy. Leading 21 onsite/offshore vendors, from 3 different vendor companies, and spanning across 3 scrum teams to grow throughput by 70% within 3 Program increments by streamlining intake, optimizing analysis techniques, feature creation, and workflow process to reduce rework and empowering vendor leadership.Managed onboarding of new vendor scrum team which was able to deliver same throughput as existing scrum team in first PI by facilitating detailed refinement sessions and pre planning.Coordinated with business and development to establish code merging, versioning, and documentation strategy for 35 API endpoints, protecting current consumers and facilitating a superior API adoption for future customers.Enhancing and filling gaps in the FedEx web services portfolio between SOAP and RESTful API’s, allowing for a consistent, integrated experience for FedEx customers.Defining   the “what” by understanding the business intent and breaking down requests into fine grain business scenarios/logical steps, highlighting and exposing experience gaps.         Understanding the major and minor capabilities of a given system, in order to know how that system can support a new business capability or enhancement to an existing capability.Analyst    lead for FedEx’s new integration resource portal, facilitating system requirements, sequence diagrams, and mockup creation, while improving coordination between marketing, product owner, and scrum team.

Provided system level requirements for 500+ API endpoints that supply capabilities to customer facing clients which account for 7.09Billion in FedEx revenue.Engaged API consumers to strengthen and provide solutions for business requests into the API team, ensuring the fulfillment and prioritization of the request.Led effort to create documentation template, standards, and done criteria for capturing API system level requirements and system flow diagrams that illustrate system logic of the endpoint.Managed 4 onsite vendors by reviewing analysis and documentation, providing business context, and organization for completion of work, which led to fewer defects and accurate implementation.          Represented FedEx in India during onboarding conversations with Syntel and Wipro where standards and expectations for API documentation were conveyed.

Created wire-frames, mock ups, and flow diagrams to identify and elicit Business requirements and expedite core decisions, increasing the value of the business solution.Worked closely with both Marketing and Development to document and convey business requests and scenarios, ensuring that the business request was accurately implemented.   Using marketing requests, designed the customer experience for a web application that provides account based rate sheets for FedEx shipping services.

Worked with a team to deploy two products: A Web-based integration preview system for the Web Integration Consulting Team and a Web-based process flow generator for the Revenue team Skills Used:Web development, Java, Javascript, HTML 5, Project Management, Agile Development

• Increased utilization for corporate jets by developing optimized scheduling system • Applied additional testing to ensure the validity of the solution • Ensured team productivity during the project by maintaining the technical workspace

• Evaluated client goals and expectations with president for better leveraging technology • Analyzed current database system with operations manager while highlighting its inefficiencies • Recommended new system that would improve process by 60% and an automated emailing list for certification renewals • Emphasized importance of social media marketing with business development mananger

• Analyzed disaster response system using FAST methodology, led to identify efficiencies in organizing volunteers by availability and skill • Implemented BO Inc. volunteer management system, presenting system-based approach to utilize volunteer resources and assets • Maintained strong relationship with client by informing client of scope changes, ensuring the system was designed/configured to clients request

• Reduced overhead costs incurred and increased profitability by reducing installation time • Implemented HP tablet with customer setup application for installation and maintenance of equipment, providing mobile connectivity • Identified customer’s expectations by developing customer and company feedback questionnaire, analyzing inefficiencies/common complaints led to improve service

• Maintained customer relations by informing hotel guests about local points of interest • Increased customer service by providing shuttle service to guests from hotel to local areas • Contributed to receiving one of the highest customer reviews for valet services