Member Services Representative
Orlando, Florida
-Responsible for the servicing and retention of over 850 season ticket member accounts valued around $900,000 in total revenue. I work with individual problems, member satisfaction, and account renewal while also having various game-day responsibilities-Worked with Docusign to create and update the legal contracts for over 4,400 season ticket members at the club-Took a leading role in hiring, training and organizing the Fan Ambassador program consisting of around 60 part time employees for game-days during the season-Integral to the implementation of several policies and procedures including: paperless ticketing, season ticket automatic renewal, clear bag policy, etc.-Actively involved with season ticket member and fan communication such as emails, ticket delivery, gameday information, etc.-Assisted in the expansion of the organization to include a women’s team (Orlando Pride), as well as the opening of Orlando City Stadium-Partnered with other stadium departments to ensure a quality gameday experience (i.e. concessions, merchandise, marketing, operations, security, etc.)