Kyle Wackrow Email & Phone Number

Ypsilanti, Mi, Us

Ann Arbor, Michigan, United States

Effectively mentored, developed, and trained team of Media Intelligence talent throughout media monitoring and data analysis production process and account life cycles.Ensured the continuity and high quality of analysis production within global account portfolio and facilitated the retention of existing client revenue.Demonstrated mastery of use, syntax maintenance, and advanced troubleshooting of multiple legacy data analysis platforms and international content management processes.Effectively and comprehensively coached team on internal- and client-facing media monitoring and analysis systems, software, and tools.Implemented and delegated the complete end-to-end production, advanced reviewing, and editing of sophisticated analysis reports.Oversaw team in late-stage onboarding and pre-production setup of new analysis client accounts.Tactically collaborated with Insights Consulting/Client Solution Strategy teams on effective client support, onboarding, and service delivery.Implemented, facilitated, and delegated the production client ad-hoc requests and resolution of client guidance and feedback.

Ann Arbor, Michigan, United States

Ann Arbor, Mi

Provides media monitoring, data analysis, and reputation reporting for clients in the consumer technology sector with experience in the pharmaceutical, conglomerates, sports, and e-payment sectors. Manages analyst teams, international media content sourcing, data quality, and clients' media insights portal solutions. Tests and implements cost-saving efficiency processes and workflows.

Coordinated international teams of 40+ media analysts to ensure client analysis reports were delivered in a timely manner. Provided quality control on global media analysis data. Trained and provided analysis guidance to local and international PRIME offices. Led prioritization of social and traditional media evaluation. Trained analysts on PRIME methodology and analysis logic.

Analyzed social and traditional media for client and competitor evaluations. Efficiently evaluated media presentations by daily, monthly and quarterly deadlines. Quickly searched newspapers and magazines for industry topics. Articulated and trained new analysts on PRIME methodology and analysis logic. Actively participated in international office conference calls and identified media trends and insights.

Objectively reported on topics and events, on- and off-campus, geared towards a collegiate audience. Interviewed and interacted with a diverse campus population for varied perspectives on topics of interest. Quickly composed information into AP Style-formatted articles by non-negotiable deadlines.

Promptly provided residents with campus services, information, and responsive customer service. Efficiently sorted mail and documented package deliveries. Maintained a welcoming office environment.

Readily provided customer service in a fast-paced industrial work environment. Performed accounting tasks around paycheck management and totaling invoices. Proactively responded to and managed employee computer issues in a demonstrative manner.

Supervised the academic and social growth of 65-70 residents annually. Maintained building safety and security through on-call duty rotation. Enforced community standards and university policies in a fair and even-handed manner. Actively planned, coordinated, and hosted 3-5 social and educational programs a month geared towards resident development.PRESENTATIONS:· How to Effectively Advertise Programs and Create Engaging Bulletin Boards. Housing Staff