Kyle Walker

Kyle Walker Email and Phone Number

Hardworking IT & Networking Professional. @ Starbucks
Kyle Walker's Location
Seattle, Washington, United States, United States
Kyle Walker's Contact Details

Kyle Walker work email

Kyle Walker personal email

n/a

Kyle Walker phone numbers

About Kyle Walker

IT professional with 5 years experience in helpdesk, end user, desktop, remote, networking and network support.

Kyle Walker's Current Company Details
Starbucks

Starbucks

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Hardworking IT & Networking Professional.
Kyle Walker Work Experience Details
  • Starbucks
    Systems Analyst
    Starbucks Sep 2022 - Present
    Seattle, Wa, Us
    • Projects focused role with emphasis on deploying and supporting new technology to retail stores including computers, registers, servers, tablets, IT racks, cabling, network equipment, power management equipment, smart TV's, phones, etc.• Providing Tier 3 support to partners, clients, and managing ticket queue.• First-contact support to field technicians.• Software, hardware, electrical testing, and troubleshooting.• Customer service via phone, email, messaging apps, vendor-facing interfaces.• Analyzing problems on-the-fly and providing solutions, guidance, workarounds, and escalations.• Achievement: Mastery of every project within 3 months of joining team.• Training new analysts and helping others to succeed.• Skills used: TCP/IP Networking, Customer Service & Business Communication, Analysis and Decision Making, CLI's, Scripts, Hardware & Software Troubleshooting, ITSM, Communication, Project Management, Data management, Documentation, Fully Remote Support.
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  • Veca Electric & Technologies
    Telecommunications Technician
    Veca Electric & Technologies Mar 2020 - Oct 2020
    Seattle, Wa, Us
    Installing and improving Layer 1 OSI telecommunications infrastructure and structured cabling in a variety of environments.Installing new cabling on construction projects.Service calls and client improvements.Terminate T568 B on Cat3, Cat4, Cat5, Cat5E, Cat6, Cat6A.Constructing server racks, assembling patch panels, racking & stacking devices.
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  • Inno4 Llc
    Field Technician
    Inno4 Llc Jul 2019 - Feb 2020
    Boston, Ma, Us
    Contractor for The Boeing Company, and other clients.Installing and improving Layer 1 OSI telecommunications infrastructure and structured cabling across a variety of environments and clients.Install new data infrastructure on construction sites.Terminate T568 B on Cat5, Cat5E, Cat6,Respond to network outage service calls on-site.Pulling and splicing fiber optic cable (24 strand).
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  • Seattle Genetics
    Desktop Support Technician
    Seattle Genetics Feb 2019 - May 2019
    Bothell, Washington, Us
    Desktop Support TechnicianSeattle Genetics - Bothell, WAFebruary 2019 to PresentDesktop support for Windows 7-10 deployment, hardware refresh, cloud migration, and ITIL projects.Helpdesk support and troubleshooting remotely, over the phone, and in person.
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  • Starbucks
    Enterprise Helpdesk Analyst
    Starbucks Apr 2017 - Oct 2018
    Seattle, Wa, Us
    Position includes the following responsibilities:Troubleshoot POS systems, end user devices, and partner accounts.Analyze, evaluate, and route support calls and incidents to the appropriate IT teams.Resolve support calls remotely over the phone when possible.Dispatch technicians to support partners’ technology needs in the field.Respond to web tech support requests.
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  • Northwest Technology Alliance
    Information Technologist
    Northwest Technology Alliance Dec 2015 - Dec 2016
    The Northwest Technology Alliance (NWTA) is an independent technology association dedicated to bringing together some of the brightest minds from the tech industry. The goal is to provide education and information relative to the latest technologies and industry trends, generate opportunities for personal, professional, and business growth and to promote the Northwest as a desirable place to start and grow a successful business.
  • Watchguard Technologies
    Tech Support Triage Representative
    Watchguard Technologies Aug 2016 - Nov 2016
    Analyze, evaluate and determine urgency of all customer incidents.Translate and route customer support requests into appropriate incident format and queue to the prescribed technical support team.Resolve support calls involving known issues or procedures described in published documentation with emphasis on first contact resolution.Assess customer’s LiveSecurity status to determine support eligibility for hardware and configuration issues.
  • Edmonds Community College
    Helpdesk Technician
    Edmonds Community College Feb 2014 - Aug 2016
    Lynnwood, Wa, Us
    Intake point for technology service requests in a college environment. Student and staff tech support, issue resolution, dispatching IT services, and first-response incident reporting and resolution. Reporting to Helpdesk and IT&e management.
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  • Insight Global / Hewlett-Packard / Bank Of America
    Lead Engineer / Hardware Technician
    Insight Global / Hewlett-Packard / Bank Of America Jul 2015 - Oct 2015
    Contract position with Insight Global for Hewlett-Packard.Reported to Project Manager and HP Control Room.Decommissioned legacy workstations and servers, and securing hard drives.Installed new workstations, servers, and and securing host systems.Trained new technicians and acted as point-of-contact with banking center manager.Maintained Lead kit, sending reports back to HP on the status of equipment.Sending inventory asset reports to Project Manager and HP after each site.
  • Edmonds School District
    Field Technician
    Edmonds School District Apr 2014 - Oct 2014
    Lynnwood, Washington, Us
    Helping teachers and students with their technology issues.Providing Helpdesk support as needed.Computer hardware, networking, and software support.Providing classroom support during standardized testing.Providing support to technology rollout events.
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  • Haggen, Inc.
    Helper Clerk
    Haggen, Inc. May 2011 - Jul 2014
    Bellingham, Washington, Us
    View

Kyle Walker Skills

Computer Hardware Windows 7 Windows Troubleshooting Microsoft Office Networking Technical Support Help Desk Support Windows Server Network Security Network Administration Computer Repair Active Directory Wireless Networking Operating Systems Software Installation Computer Networking Google Apps Cisco Ios Spiceworks Windows Xp Microsoft Servers Windows 8.1 Windows 10 Mac Os Linux

Kyle Walker Education Details

  • Edmonds College
    Edmonds College
  • Edmonds College
    Edmonds College
    Network And System Administration/Administrator

Frequently Asked Questions about Kyle Walker

What company does Kyle Walker work for?

Kyle Walker works for Starbucks

What is Kyle Walker's role at the current company?

Kyle Walker's current role is Hardworking IT & Networking Professional..

What is Kyle Walker's email address?

Kyle Walker's email address is kw****@****gen.com

What is Kyle Walker's direct phone number?

Kyle Walker's direct phone number is +142538*****

What schools did Kyle Walker attend?

Kyle Walker attended Edmonds College, Edmonds College.

What skills is Kyle Walker known for?

Kyle Walker has skills like Computer Hardware, Windows 7, Windows, Troubleshooting, Microsoft Office, Networking, Technical Support, Help Desk Support, Windows Server, Network Security, Network Administration, Computer Repair.

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