Kyle Walker Email & Phone Number

Seattle, Wa, Us

• Projects focused role with emphasis on deploying and supporting new technology to retail stores including computers, registers, servers, tablets, IT racks, cabling, network equipment, power management equipment, smart TV's, phones, etc.• Providing Tier 3 support to partners, clients, and managing ticket queue.• First-contact support to field technicians.• Software, hardware, electrical testing, and troubleshooting.• Customer service via phone, email, messaging apps, vendor-facing interfaces.• Analyzing problems on-the-fly and providing solutions, guidance, workarounds, and escalations.• Achievement: Mastery of every project within 3 months of joining team.• Training new analysts and helping others to succeed.• Skills used: TCP/IP Networking, Customer Service & Business Communication, Analysis and Decision Making, CLI's, Scripts, Hardware & Software Troubleshooting, ITSM, Communication, Project Management, Data management, Documentation, Fully Remote Support.

Seattle, Wa, Us

Installing and improving Layer 1 OSI telecommunications infrastructure and structured cabling in a variety of environments.Installing new cabling on construction projects.Service calls and client improvements.Terminate T568 B on Cat3, Cat4, Cat5, Cat5E, Cat6, Cat6A.Constructing server racks, assembling patch panels, racking & stacking devices.

Boston, Ma, Us

Contractor for The Boeing Company, and other clients.Installing and improving Layer 1 OSI telecommunications infrastructure and structured cabling across a variety of environments and clients.Install new data infrastructure on construction sites.Terminate T568 B on Cat5, Cat5E, Cat6,Respond to network outage service calls on-site.Pulling and splicing fiber optic cable (24 strand).

Bothell, Washington, Us

Desktop Support TechnicianSeattle Genetics - Bothell, WAFebruary 2019 to PresentDesktop support for Windows 7-10 deployment, hardware refresh, cloud migration, and ITIL projects.Helpdesk support and troubleshooting remotely, over the phone, and in person.

Seattle, Wa, Us

Position includes the following responsibilities:Troubleshoot POS systems, end user devices, and partner accounts.Analyze, evaluate, and route support calls and incidents to the appropriate IT teams.Resolve support calls remotely over the phone when possible.Dispatch technicians to support partners’ technology needs in the field.Respond to web tech support requests.

The Northwest Technology Alliance (NWTA) is an independent technology association dedicated to bringing together some of the brightest minds from the tech industry. The goal is to provide education and information relative to the latest technologies and industry trends, generate opportunities for personal, professional, and business growth and to promote the Northwest as a desirable place to start and grow a successful business.

Analyze, evaluate and determine urgency of all customer incidents.Translate and route customer support requests into appropriate incident format and queue to the prescribed technical support team.Resolve support calls involving known issues or procedures described in published documentation with emphasis on first contact resolution.Assess customer’s LiveSecurity status to determine support eligibility for hardware and configuration issues.

Lynnwood, Wa, Us

Intake point for technology service requests in a college environment. Student and staff tech support, issue resolution, dispatching IT services, and first-response incident reporting and resolution. Reporting to Helpdesk and IT&e management.

Contract position with Insight Global for Hewlett-Packard.Reported to Project Manager and HP Control Room.Decommissioned legacy workstations and servers, and securing hard drives.Installed new workstations, servers, and and securing host systems.Trained new technicians and acted as point-of-contact with banking center manager.Maintained Lead kit, sending reports back to HP on the status of equipment.Sending inventory asset reports to Project Manager and HP after each site.

Lynnwood, Washington, Us

Helping teachers and students with their technology issues.Providing Helpdesk support as needed.Computer hardware, networking, and software support.Providing classroom support during standardized testing.Providing support to technology rollout events.

Bellingham, Washington, Us

Education record

Associate’S Degree, Network And System Administration/Administrator