Kyle Wardell Email and Phone Number

Responsible for installing, integrating, and supporting enterprise SAP systems and the SAP technical environment. Additional tasks include Software Logistics, Workload Analysis / Performance Management, SAP Security, SAP Desktop Software and Add-Ons, and Infrastructure Administration in a growing landscape.

Provided daily operational support and monitoring of Union Pacific Railroad's mainframe and distributed environments. Utilized and maintained enterprise management tools for proactive monitoring of these environments. Scheduled and monitored mainframe and distributed batch processing. Implemented change control to production application and infrastructure components. Also provided second level support to internal and external customers, utilizing various software applications for network and resource monitoring.Mainframe systems and tools used concerning this position's responsibilities include: Operating system: MVS/JES2 Subsystems: IMS, CICS, DB2, VTAM, TSO Job scheduler: CA-7 Monitoring tool: SYSVIEWDistributed systems and tools used concerning this position's responsibilities include: Operating systems: UNIX, LINUX, WIN2003 or NetWare Backup/Recovery products: Veritas NetBackup Data stores: Oracle, SQL Job scheduler: Autosys Monitoring tools: Tivoli Web infrastructure: Cold Fusion, Weblogic, Apache and Siteminder

Assist all departments of the railroad with computer/phone system questions or failures and work towards a timely problem resolution. • Assist callers on problems or questions they may have regarding: PC hardware and software TCS,TCS subsystems software Host and Distributed computer application availability Password Security Network connectivity LANs Telephone system operations Dial-in access Web technology and related infrastructure support. • Monitor the availability of critical computer systems, and respond quickly with proper problem escalation.