Kyle Wells's Location
O Rosal, Galicia, Spain, Spain
Kyle Wells's Contact Details
Kyle Wells work email
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Kyle Wells personal email
n/a
About Kyle Wells
Kyle is intellectually sharp, capable and agile. He is proactive and easily initiates change when and where it’s needed. He feels most rewarded by opportunities to solve problems, and he is committed to continuous improvement through technology and automation. For example, he identified efficiencies to be gained by introducing technicians to handheld devices. Because of the time savings the devices offer, the techs can spend more time with their customers, educating them and improving the overall customer experience.
Kyle Wells's Current Company Details
La Casa Del Castano
Living Life
Kyle Wells Work Experience Details
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Semi Retired ExpatLa Casa Del Castano Apr 2022 - PresentGalicia, Spain
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Co-OwnerTorpedo Coffee Aug 2018 - Jan 2023Denver, CoAfter 20+ years in corporate Telecommunications, my wife Fallene and I have decided it is time to expand our Entrepreneurial empire with our new coffee shop, Torpedo Coffee. Check out the attached link for more information.
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OwnerTorpedo Coffee Jul 2018 - Jan 2023Greater Denver Area
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Co-OwnerLet Em Have It Salon Nov 2013 - Jan 2023Greater Denver AreaThe other half of the Wells Empire of Small Business Ownership. Let Em Have It Salon is local Denver, CO salon that is proud to be the 3rd certified B Corp Hair Salon in the world. Sustainable luxury in metro Denver,
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Senior Director, Dispatch Optimization CenterAt&T Apr 2016 - Jul 2018Greater Denver AreaIntegral part of the Dispatch Platform Selection team, working with numerous vendors through a RFP process. Leading requirements gathering workshops, generating epic/user stories for all field aspects of ATT, including the integration of legacy DIRECTV, Business Services, Internet and Entertainment, Specials, Central Office, Etc. -
Senior Director, Field Operations Systems And MobilityAt&T Aug 2012 - Jul 2018Englewood, Colorado• Directs team of 60+ individuals and annual budget of 10 million dollars that is the primary liaison between Field Services Departments and Enterprise IT • Oversees team that is Business and training support of 20,000 Users on Siebel Field Services Solution and Click Software Scheduling and Routing Solution, Including:• Proactive keep the lights on support and ongoing reactive issue resolution• Master data maintenance• Administrative system configuration • Lead mobility team performing Mobility Device Management, telephony expense management and mobility lifecycle management for 20,000 lines supporting field and knowledge workerso Team reduced line count by 5k resulting in 3 million dollars in annual savings via Enterprise Mobility Management (EMM) tools• Drove User Experience/User Interface overhaul of wireless technician facing application, which resulted in improved user adoption and productivity of work force • Directs team executing configuration changes and business requirements definition of Sales Force technician facing work order mobile application• Support includes: requirements definition, master data maintenance, UAT, incident resolution, business process and training support• Runs nimble agile IT team consisting of 12 individuals; BA, SQA, and DEV providing high impact quick time to market solutions to field specific problemso IT team utilized a modified Agile SDLC for intake and delivery• Guides Special Accounts/Damage Claims team of 12 individuals, handling all field escalations, such as Office of the President, VIP Installs, technician incurred damage, and special event installations
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Director, Field Operations Systems SupportDirectv Nov 2004 - Aug 2012Greater Denver Area• • Directed team as the primary liaison between DIRECTV Field Service and Enterprise IT, managing a team of 32 individuals• Lead Support team on Siebel CRM Field Services Solution, Windows Mobile Siebel Wireless Software application• Support includes: Master data maintenance, UAT, Requirements, Service Desk tickets, training support, and user provisioning• Provides Proactive work order support to ensure optimal technician work order availability• Oversaw Field Analytics team of 10 individuals interfacing with Business Intelligence and the Field Services users for operational reporting and analytical needso Field Metric reporting via Oracle Business Intelligenceo Data Modeling via SAS, including tech forecasting, capacity planning• Lead Collaboration across multiple business and IT teams to share information and coordinate on project feedback/new ideas at the weekly cross functional meetings• Architected conversion from CSG green screen work force management application to Siebel Field Services, increasing productivity and driving new technology into the work forceo A result of this project helped to refine user adoption and change management techniques -
Senior Manager, Field Operations System SupportDirectv Nov 2004 - Oct 2010Englewood, Co• Project Lead for Siebel Field Services and Scheduling (FSS) Nationwide migration from CSG.• Key point of contact for Field Performance Management department for Siebel Field Services Scheduling implementation.• Integral in streamlining key processes for incorporation into Siebel FSS platform • Conducts script writing and testing on the Siebel FSS platform• Managed large employee and contractor work force in support of all aspects of the Siebel FSS implementation• Facilitated functional and User Acceptance Testing of Siebel FSS product• Instrumental in Handheld Selection, Application Requirements Definition, and Deployment to 15,000-technician work force, driving activation call cost reduction company wide.
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Project Specialist, Special AccountsDirectv May 2001 - Nov 2004Greater Denver Area• Managed special accounts installations, commercial/multiple dwelling unit installations, VIP accounts, philanthropy programs, trade shows and complimentary employee accounts.• Designed and coordinated large (100 Receivers+) DIRECTV systems for call centers, trade shows, etc., providing plans, equipment and access to the space for the local technician to perform a timely and complete installation• Organized and managed the logistics of internal and external groups to ensure efficient project completion specific to DIRECTV installations
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Special Accounts TechnicianDirectv Jun 2000 - May 2001Greater Denver Area• Designed and successfully completed the system conversion from PRIMESTAR to DIRECTV video programming at the operations corporate office• Performed high profile installations, for local media, sports figures, DIRECTV Executives and other DIRECTV Employees• Maintained high priority relationships for trade shows, special accounts and VIP installations
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Gas Turbine TechnicianGe Packaged Power Jul 1999 - May 2000Houston, Texas Area• Senior Turbine Technician responsible for meeting client deadlines for turbine repair/refurbishment• Performed turbine intake, break down, and damage assessment. Sourced parts and operated repair machinery to ensure the lowest cost replacement or repair• QA parts inspector with strict attention to detail tracking part failure rates and performance trends
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Technical Support TechnicianPrimestar Satellite, Inc. Jun 1997 - May 1999Greater Denver Area• Wrote and trained troubleshooting steps for Customer Service Representatives• Handled advanced troubleshooting for PRIMESTAR technicians -
Gas Turbine Systems Technician (Mechanical) Petty Officer Second Class E-5Us Navy Jun 1993 - May 1997Pearl Harbor, Hi• Engine Room Operator for Main Engine Room maintaining equipment such as GE LM2500 Gas Turbines, Main Reduction Gear, air compressor, boilers, fire and cooling pumps, and a number of other engine room machines, capturing daily operating logs and tracked equipment performance trends• Managed team of 5 technicians in Gas Turbine Generator Work Station• Supervised quality assurance and preventative maintenance program
Kyle Wells Skills
Vendor Management
Telecommunications
Team Leadership
Process Improvement
Management
Siebel
Program Management
Call Centers
Cross Functional Team Leadership
Leadership
Project Management
Integration
Team Building
Business Process Improvement
Contact Centers
Business Process
Customer Relationship Management
Crm
Sdlc
Enterprise Software
Customer Service
Account Management
Troubleshooting
Customer Satisfaction
Training
Software Development Life Cycle
Customer Experience
Wireless
Change Management
Field Service
Workforce Management
Appointment Scheduling
Gps
Wireless Technologies
Operations Management
User Experience
User Interface
User Adoption
Gis
Veterans
Kyle Wells Education Details
Frequently Asked Questions about Kyle Wells
What company does Kyle Wells work for?
Kyle Wells works for La Casa Del Castano
What is Kyle Wells's role at the current company?
Kyle Wells's current role is Living Life.
What is Kyle Wells's email address?
Kyle Wells's email address is ke****@****ctv.com
What is Kyle Wells's direct phone number?
Kyle Wells's direct phone number is +130343*****
What schools did Kyle Wells attend?
Kyle Wells attended Regis University.
What skills is Kyle Wells known for?
Kyle Wells has skills like Vendor Management, Telecommunications, Team Leadership, Process Improvement, Management, Siebel, Program Management, Call Centers, Cross Functional Team Leadership, Leadership, Project Management, Integration.
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