Kyle Wight Email & Phone Number

Brookline, Massachusetts, United States

Associate at one of the top 4 highest grossing Trader Joe’s nationwide managing customer service requests, improving the customer experience and increasing sales through proactive engagement.● Assist more than 1,000 customers daily with purchasing decisions and product details to improve the customer experience, recommending items and earning customer satisfaction ratings higher than the company average.● Optimize the execution and placement of goods to ensure operational efficiency resulted in increased sales. ● Section lead of wine and beverage area – responsible for inventory review, ordering and product placement. ● Facilitated on-the-job training, providing hands-on guidance and support to team members to ensure successful completion of tasks and project.● Utilize propriety software to manage customer interactions and purchases.● Collaborate with team members to reduce process inconsistencies and enhance productively levels by anticipating needs and delivering outstanding support.

As manager of staff of 6 responsible for ensuring effective customer services by staff, monitoring consistent flow of customers and compliance with company practices and policies. ● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.● Responsible for placement of pharmaceutical grade products delivered to store ensuring safety and security of items.● Swift decision maker when encountering challenges or customer inquiries, escalating as needed.● Mentored and coached team members on best practices, providing regular feedback and support to help them achieve their career goals.● Acted as a liaison between vendors and cross-functional teams, ensuring effective communication and timely resolution of issues.● Assisted customers with product selection and provided recommendations based on their needs and preferences.

Responsible for ensuring safety and security of large-scale building, conduct regular inspections of facility, identifying and addressing maintenance and safety issues in a timely manner.● Coordinated and managed facility maintenance and repair activities, ensuring compliance with safety regulations and building codes.● Assisted with setting up and breaking down of equipment for events and meetings, ensuring they were completed on time and in a safe and efficient manner.● Ensured that all building entrances, exits, and access points were secure and properly monitored, minimizing the risk of unauthorized access.● Responded to customer and employee requests for cleaning services in a timely and professional manner, ensuring high levels of customer satisfaction.