Provide technical assistance to mortgage advisers to enable successful placement of mortgage cases• Undertake research for client specific scenarios – mortgage and life assurance• Mortgage specific software research for lender choice• Liaise with lenders to ensure lending criteria / affordability is met• Produce client reports• Liaise with clients / lenders to obtain case specific requirements• Assist admin staff with case chasing / updates where necessary• To use in house systems to record client plans / supporting documents• Maintain compliant files• Prepare client specific suitability reports• Where necessary submit mortgage / life applicationsComplete advisor files checks - advising the advisers and technical assistants of any issues and areas for improvements.Update staff on new compliance proceduresAssist colleagues with compliance related issues Create and update compliance processesHold regular meetings with technical assistants, advisers and directors to enhance procedures to streamline the processes, to see what’s working and what isn’t.

• Complete the Government calculator for Shared Ownership applications.• Contacting all customers within 24 hours to ensure each customer is valued.• Update and maintain client and compliance databases• Submit cases to lenders• Liaise with solicitors, Lenders and Life insurance providers to ensure a smooth customer journey. • Maintain high customer service standards whilst dealing with new customers and existing customers.

• Prepare sales information for senior management in relation to business received and mortgage pipeline.• Provide in depth mortgage market, industry and competitive research and analysis for all areas of the residential and let markets.• Coordinate mortgage products including product maintenance, new product development, product processes, product guide development, sourcing systems, comparison sites and tranche maintenance.• Design and develop new products to ensure the society launches innovative mortgages products to the intermediary network and direct customers• Hold training sessions with the sales teams and business development team to ensure that the teams are able to match the products to the want and needs of the applicants.• Ensure that sales support tools such as broker guides, sales forms and lending criteria are current and easily accessible.• For cases via brokers I was required to prepare case referrals to present to the credit committee panel and if required the board of directors.• Prepare MI for the CEO and the Board of Directors, Business development team and broker networks as required.• Create press using new or existing products to raise the profile of the society.• Draw up contracts and compliance document to issue to new potential broker partners. • Maintain relationships with broker once they had completed the sign off process.

• Check and maintain safety and security throughout the cabin.• Maintain consistently high onboard standards.• Follow bar and monies procedures during the flight.• Take on and accept responsibility for crew/customers, Take the initiative to address difficult issues.• Ensure compliance with company policy/procedures in accordance with the Thomson airways Operation Manuals.• Ensure sales targets are met or exceeded by link selling and upselling.• On Time Performance.• Contribute to Cabin Crews delivery of Customer Service.• Maintain operational excellence combined with on time performance.• Ensure that customer satisfaction questionnaire results were above 80%.• Help maintain the company’s status and world’s number one leisure airline.

• Following company monies procedures at all times.• Always provide the customer with information that was relevant to them and look to make them better off.• Sit with customer 1 on 1 and build a rapport to find out where we could help them.• Serve customers via the cashier desk ensuring that the customer was advised on what we could offer them.• Hitting company sales targets by referring customers to sellers.• Ensuring that customer service call results were not lower that 4 out of 5.• Making sure I was up to date with all company products and nationwide building society procedures.

• Responding to holiday queries taken over the telephone or by email.• Creating bookings accurately and establishing the best price for the customer.• Manually building and ticketing bookings when they won't process through the website or for a custom package.• Amending ticketed bookings.• Ticket refunds.• Process or check on client payments.• Keeping customers informed of special offers as appropriate.• Upselling and link selling to ensure that the customer had no worries during their holiday.• Maximize every sale to ensure maximum revenue for the branch.• Work as a team to hit targets and to ensure all customers got the perfect experience in store.

• Check safety and security throughout the cabin.• Maintain consistently high onboard standards.• Be responsible for cash taken during the flight.• Take and accept responsibility for crew/customers. Take the initiative to address difficult issues.• Maintain Cabin Crew qualification.• Ensure compliance with company policy/procedures in accordance with the Easyjet Operations Manuals.• Ensure sales targets are met or exceeded.• On Time Performance.• Contribute to Cabin Crews delivery of Customer Service.• Maintain operational excellence and efficiency.• The ability to maintain sales and hit the set targets.