1. Technical support management: Ensure that technical problems reported by ZENDURE users can be solved in a timely manner to enhance customer satisfaction, standardizing and optimizing the team's workflow 2. Team Collaboration and Motivation: Strengthen the coordination of internal FAE plus R&D resources to enhance team collaboration. Guide and motivate the tech-support team to ensure consistency with the strategic goals of the Division I. 3. Training and Skill Enhancement: Organize regular training and skill enhancement activities to ensure that whole service-team members master the latest technical knowledge and trends. 4. Build Knowledge Base: establish a knowledge base related to the service side, encourage team members to record and share technical problems and solutions, and enhance the team's technical experience and case-study accumulation. 5. Crisis management and communication: Develop contingency plans to ensure rapid response to technical failures or emergencies; establish effective communication with the market, product and R&D departments to deliver the voice of the customer and market demand.

1. Responsible for analyzing the efficiency and cost of the "service" from the service aspect, providing feedback to the R&D team to drive the improvement of product-design and enhance the serviceability.2. Following up on new product's performance issues, analyze and summarize all voice-data (VOC) coming from various channels. Identifying key-issues to catch user scenarios, as well as the essential sources, then help with enhancing the quality and users’ experience.3. Responsible for the implementation and training of technical-service strategy in each region to ensure that all regions can operate in accordance with the headquarters' strategy.4. Jointly with IPD project team to complete the service preparation before product launch. Such as, outputting SBOM, FAQs and related technical-training materials as well as maintenance tools, etc., to ensure all the service-preparation work before product launch is ready to go.

1. Produce quotations and assist in shipping to agents and consumers in North America.2. Responsible for the preparation and output of product manuals and technical support documents, such as FAQs, Troubleshooting Page, etc.3. Handle the shooting, editing, and review of product maintenance video guidance4. Responsible for providing product technical services and troubleshooting for dealers, retailers, users and Waydoo local teams in North America.