Kyle Boyd Email & Phone Number

Union, Nj, Us

Union, Nj, Us

Manhattan, New York, United States

• Conduct regular performance evaluations of drivers to provide constructive feedback and identify areas for improvement.• Develop contingency plans to address unforeseen challenges such as traffic congestion or equipment breakdowns without compromising service levels provided to customers.• Coordinate efforts during inclement weather events or unexpected delays to maintain timeliness of deliveries while prioritizing safety concerns for staff members involved in these situations.•… Show more • Conduct regular performance evaluations of drivers to provide constructive feedback and identify areas for improvement.• Develop contingency plans to address unforeseen challenges such as traffic congestion or equipment breakdowns without compromising service levels provided to customers.• Coordinate efforts during inclement weather events or unexpected delays to maintain timeliness of deliveries while prioritizing safety concerns for staff members involved in these situations.• Conduct driver ride-alongs and observations to evaluate and improve driver performance.• Collaborate with sales teams to identify opportunities for business growth within existing customer base or potential new clients.• Conduct preliminary investigations in the event of: an accident, injury, property damage, or environmental spill.• Manage daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.• Supervise team of 100+ employees and provide training focused on maximizing overall performance.• Streamline dispatch operations by implementing efficient scheduling and routing strategies.• Assist in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.• Coordinate emergency responses, liaising with first responders and other agencies as required to ensure public safety.• Improve customer satisfaction, maintaining timely communication with drivers regarding route performance and clients regarding updates or changes in delivery status.• Evaluate and adjust over 50 routes based on daily needs, available workers, traffic hazards, and weather conditions.• Manage daily workloads, ensuring all available personnel were utilized effectively to meet service demands.• Ensure all accidents and injuries are thoroughly documented and distributed to safety and risk management teams for follow up. Show less

New Brunswick, New Jersey, United States

• Managed the oversight of work analysis, vehicle planning and scheduling, prioritization, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and repair order review and approval.• Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.• Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.• Monitored… Show more • Managed the oversight of work analysis, vehicle planning and scheduling, prioritization, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and repair order review and approval.• Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.• Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.• Monitored industry trends and market dynamics to identify potential threats or opportunities for growth within the operations sphere.• Evaluated team member performance and productivity, provided feedback and implemented corrective actions.• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly. Show less

Dedham, Massachusetts, United States

• Prepare vehicles, host delivery appointments, and perform new owner orientations tailored to the individual customer's needs and comfort level• Worked scheduled hours as required and took on available shifts during holidays and busy periods• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service• Demonstrate a mastery of all Tesla products and services, as well as explaining local incentives for EV owners• Answered… Show more • Prepare vehicles, host delivery appointments, and perform new owner orientations tailored to the individual customer's needs and comfort level• Worked scheduled hours as required and took on available shifts during holidays and busy periods• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service• Demonstrate a mastery of all Tesla products and services, as well as explaining local incentives for EV owners• Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations• Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers• Offered friendly and efficient service to customers, handled challenging situations with ease• Expedited deliveries to meet customer deadlines and requirements. Show less

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Associate'S Degree, Business Administration And Management, General

Education record