Supervise and Drive Time Line and Regulatory Compliance at departure gates - Responsible for supervising the activities of all Customer Service Agents (could include Counter, Baggage, Gates, Departure Coordinators, Vendor Oversight) in scheduling, training, attendance, discipline, contract administration and performance appraisal Supervise ticketing, enplaning/deplaning activities, customer relations, passenger security, internal security, load planning, weight/balance, baggage handling procedures, servicing and implementing plans and schedules to assure the availability of equipment Coach and counsel agents Investigate and report delays and irregular flight activity, determining solutions for how to avoid such delays in the future Supervise customer relations including passenger complaints, Lost and Found, and special passenger arrangements and ensure company passenger service standards are maintained or exceeded Evaluate individual work performance and providing necessary feedback Monitor compliance with FAA and company regulations and periodically reviewing applicable documents Ensure tools and equipment are available and working for employees to perform job functions effectively, removing other obstacles facing work group (follow up with ICS, Facilities & Airport when needed) Represent Alaska Airlines Customer Service at various meetings with the Port and other airlines Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness and Caring

Oversee all daily operations of the store are being adhered to and followed by company policy and procedure, but with a business owner mindset which includes:Responsible for 2.5 million dollar businessConsistent Payroll Controls and P&P statementsConsistent bench training for managementConsistent positive comps for each fiscal qtr. for 2010 and 2011Consistently low turnover rateLoss prevention goals surpassed both 2011 and 2012; under company average of 1.0% actual district .78%

Oversee all flow of goods between the point of origin and the point of sale as the Logistics Manager, and as the visual manager is was my responsibility to create and maintain a compelling presentation of merchandise that engaged customers and helped stimulate sales activity which included:Consistently delivered positive comps for 2009-2010 leadership years and increased sales generation 25% in growthExperience in commission based selling techniquesConsistently utilized strategic coaching and mentoring methods Established relationships with upper management to support district growthTrack record of meeting and exceeding sales goals

Oversee the flow of goods between the point of origin and the point of sale as the Logistics Executive, and as the Presentation Executive Team Lead it was my duty to execute visual presentation changes, move merchandise, shelving, fixtures, and signs. Other duties included:Exhibited self-motivation, flexibility and adaptability to new situations within multiple situationsConsistently provided success rates within sales plans compsConsistently built teams with unified efforts Possess ability to work with minimal supervision while maintaining focus and productivity to meet deadlinesStrategically and creatively think in a fast-paced environmentExcellent organization, verbal, and written skillsManaged a team of 50-75 associates on a daily basis