Responsible for campaign-driven pre-sales activities around Red Hat’s emerging technology portfolio including sales enablement and coaching, workshop creation and delivery.SME for products and solutions to help enable DevOps & Continuous Integration/Continuous Deployment (CI/CD) including OpenShift Enterprise and DockerAssist partners in sales cycle including webinars, customer visits and qualification, and RFP responses

Worked with account teams to increase enrollments in new SaaS analytics offering from 2 to 120 customer accounts, including larger footprints of over 2200 systems.Advocated for customer concerns with development team, helped to improve components of Red Hat Insights UI, messaging, and product functionality.Managed 6 month early adopter program to solicit feedback from customers to improve service functionality, create preliminary messaging guides, documentation, datasheets, white papers, training, and commits to web content.

Coordinated the first major ‘mobile first’ redesign of the Red Hat Customer Portal’s information architecture and UX, resulting in a 25% increase in traffic to strategically important content and projectsEstablished key relationships within Red Hat business units to establish submission workflows for Red Hat’s Customer Portal and increase influence of the Content Services team