Built portfolio and client base for award-winning freelance photographic business with emphasis on travel, performing arts, portrait, fine art, and cultural event photography.• Work has been published in a variety of outlets internationally including National Geographic Online, CNN, Digital Photo Pro Magazine, The Telegraph, Pointe Magazine, PetaPixel, Dispatches Magazine, and fine art and commercial photography sites.• Client list includes leading global travel companies and hundreds of the San Francisco Bay Area's top performing arts companies and artists.• Passionate about helping fellow travelers improve their photography while learning to explore our world with greater cultural awareness and advocacy.• Leads small group workshops and tours to destinations around the world for photographers at any level from beginner through professional. These tours cover all aspects of travel photography, with an emphasis on learning to use the camera as a bridge to enhanced understanding of the land and people we visit.

To Travel Hopefully (www.to-travel-hopefully.com) is dedicated to helping travelers capture great images, and equally important, to emphasizing how photography can be a wonderful means to travel with greater cultural awareness, interact more deeply with the people we meet on our journeys, and share what we experienced during our travels with more power.

Managed HP’s worldwide consumer trade services business, growing orders by more than threefold during the first five years.• Exceeded financial commitments for orders, revenue, and profit each year.• Collaborated across regions and global business units (PCs and printers) to drive profitable growth through new service introductions and new sales channel programs.• Developed strategic plans to grow the business via new services, portfolio extensions to new product platforms, and new channels.• Built Point-of-Sales-Activation (POSA) infrastructure to enable retail sales of HP’s consumer services, contributing to key account wins.• Reinvigorated sales at point-of-support, HP’s largest route-to-market for consumer services, via deploying large-scale analytics, sales training, agent cross-selling, and other key programs.• Executed projects to improve operational efficiency and enhance total customer experience while managing current portfolio.

Developed strategic plans and managed tactical implementation for HP’s $2 billion infrastructure support business.• Drove growth from within installed base and through incubation of new services.• Led all planning processes and activities, including quota setting, long-range strategy, marketing plans, and tactical plans.• Coordinated strategy and implementation across headquarters and field marketing, across functions, and across businesses.

Managed team of marketing professionals chartered to grow HP’s installed base through increasing customer loyalty and retention.• Executed leading edge marketing programs to measure and increase customers’ experience with HP support services.• Led the successful Y2K effort within Software Services Division to assist customers in achieving compliance via HP services, thereby growing customer loyalty and generating profitable revenue.• Managed several families of mature software products and developed programs to help customers migrate to newer technologies while remaining on HP platforms.

Managed department of product managers to develop, implement, and grow a variety of support services.• Expanded the company’s presence in web-based support services.• Launched new services to enter several enterprise markets, including network support, channel partner support, and multivendor and Windows NT support.• Managed and grew existing services in HP’s $1 billion enterprise software support business.

Launched a new division dedicated to selective outsourcing and grew it from startup to industry leader.• Authored and presented to senior management the business plan that launched a new division and marked HP’s entry into systems management, operations services, and IT outsourcing.• Worked with industry analysts, press, user groups, and customers to evangelize HP’s differentiators in the outsourcing business, specifically selective outsourcing and a client/server focus; these new and subsequently widely imitated approaches proved a sustainable differentiator for successful long-term growth.

Brought to market a range of innovative support services to extend HP into network and multivendor support.• Developed and launched a leading edge approach to supporting complex open-systems customer environments.• Led cross-functional team in the investigation and launch of Systems Management Service, HP’s entry into operations support.

Provided a wide range of telecommunications consulting services to several government and commercial clients.• Maintained and planned future growth of the Defense Data Network (Arpanet), the precursor to today’s Internet.• Managed a team of professionals in evaluating new software to improve network efficiency.• Coordinated all professional services (modeling, troubleshooting, consulting) for a major commercial client.