Kyle Kreutzer Email & Phone Number

Kitchener, Ontario, Canada

• Successfully led multiple projects with a focus on risk identification and mitigation, stakeholder collaboration, and time management.
• Planned and executed a large project to overhaul the Vidyard notification system. The new system allowed more complex notification logic while being easier to use and develop, resulting in increased user engagement and.
• Utilized DataDog SLI/SLOs to proactively identify and address production incidents, ensuring minimal downtime and maintaining optimal system performance.
• Maintained and enhanced a complex technology stack comprising numerous backend services and multiple frontend applications.
• Utilized AWS Redshift, Data Build Tool (dbt), and Cube Semantic Layer to store, model, and provide data to BI tools utilized by the marketing team.
• Conducted interviews for potential developer candidates and mentored new hires on company domain knowledge and procedures.

Kitchener, Canada Area

• Utilize technologies such as Blazor, gRPC, Bootstrap, SASS and JavaScript to develop reactive web applications that function across a variety of devices.
• Apply SOLID design principles to the development of extensible web components that are implemented and modified by SDK customers around the globe.
• Apply Model–View–ViewModel (MVVM) architectural pattern in the development and maintenance of WPF UI applications.
• Work diligently with customers to resolve escalated issues via ZenDesk's ticketing platform. Consistent communication and quick bug fixes always ensure customer is satisfied.

Waterloo, Ontario, Canada

• Designed and developed a proprietary front-end testing framework that reduced the time required to write UI tests and lowered the false positive percentage to less than 1%.
• Create automated front-end and back-end tests using Python and Groovy.
• Collaborate closely with customer service and development teams to efficiently identify, isolate, and resolve software issues.
• Utilize technologies such as Jenkins, Docker, and Kubernetes to quickly setup environments and execute regression test suites.
• Provide both on-call and on-site support for customers across multiple countries to ensure successful product deployments and customer satisfaction.
• Interview and effectively participate in the hiring and training of new test engineers.

Cambridge, On

Cambridge, On

• Participated as part of a team to design and develop automated UI testing applications for business analysts.
• Utilized Microsoft technologies such as.NET (C#), WPF, Test Manager, and Team Foundation server in order to produce reliable and quality software.
• Incorporated design principles and best practices into the communication and creation of SQL databases.
• Managed tasks between simultaneous projects by utilizing the scrum development framework.
• Communicated with stakeholders through regular meetings in order to reinforce project requirements and to present progress updates.

• Regularly asked to train employees on company policy and procedures.
• Take inventory of shift requirements upon arrival to ensure smooth store operation.
• Manage uneven customer flow by realigning accountabilities and shifting from coaching employees to directing them during periods of high stress.
• Set long term goals which lead to improved team productivity.
• Effectively deal with customer complaints.
• Positive demeanor and fair treatment of all employees (young and old) results in being a highly sought after manager.