Savannah Alicea Email & Phone Number

Ramsey, New Jersey, United States

• Achieved a 60%+ conversion rate on high-end workwear, driving sales of up to $1,000 per transaction through solution based selling strategies.• Generated 10+ five-star customer reviews by delivering personalized, memorable shopping experiences, directly contributing to the store's online reputation.• Attained a 98% capture rate of loyal customers by implementing targeted incentives, including exclusive discounts for new account creation.• Trained and proficient in BOPIS (Buy Online, Pick Up In Store) systems, ensuring seamless order fulfillment and accurate inventory updates to enhance the customer’s online shopping experience.

Mahwah, New Jersey, United States

• Recognized by loyal customers for exceptional service, receiving 2 awards for customer satisfaction.• Coordinated large-scale floral displays for special events and storefronts, strategically using color to boost visual appeal resulting in a 20% boost in customer engagement and sales during seasonal promotions.

Middletown, New Jersey, United States

• Managed high-volume special orders for events, guaranteeing orders are on time with high customer satisfaction.• Reduced waste by implementing better portion control by routinely checking the date of products, and discounting items close to the end of shelf life in addition to shrink reduction by 10%.• Promoted a safe and clean workspace passing health and safety audits with zero violations or incidences by adhering to sanitation standards.