Kyle Leary Email & Phone Number

North Charleston, Sc, Us

North Charleston, Sc, Us

North Charleston, South Carolina, Us

North Charleston, South Carolina, Us

Charleston, South Carolina, Us

Working to streamline the customer journey, identify critical gaps in processes, and empower our team with the goal of providing seamless, best-in-class learning experiences.

Charleston, South Carolina, Us

Instructor-Led Delivery, Education Services- Has delivered over 650 classes for Blackbaud University, across four solutions, via online and in-person instruction.- Overall instructor NPS of 83, instructor CSAT scores of 4.8, as surveyed by over 1,500 students.- Delivery lead for ResearchPoint solution, providing guidance to the Design Team for future classes.- Awarded “2020 Delivery MVP” for cultural contributions to the team during COVID-19 pandemic.Operations, Education Services- Pioneered delivery lead role for VILT housekeeping, bringing together operations, delivery, and design teams to better serve students during critical first minutes of a virtual instructor-led class.- Provided consultative feedback to the support team to identify operational improvements for the team.- SME for several delivery platforms, including Cisco WebEx, Microsoft Teams, and Docebo LMS.

Austin, Texas, Us

I managed implementations of the Kapost content marketing operations platform, helping enable customers to deliver the right marketing content, to the right person, at the right time at scale.In my role:I scoped projects, including assisting customers with defining goals and KPIs, which are revisited throughout the implementation to ensure progress of the project. I led discovery sessions, and engage our consulting services to ensure our platform is setup as a strategic need for our customer. I assisted with setup of the platform, participating in third-party integration projects, and test the platform, enabling customers to use the platform to plan, collaborate, distribute, and analyze their content operation.I developed and run customized training sessions for each customer, to ensure that the customer is ready to hit the ground running with the platform.I helped marshal our support services during the initial launch of the platform, before handing off to a dedicated CSM for long-term customer management.

Cambridge, Cambridgeshire, Gb

Product Development:• With customer input and guidance, assisted requirements development and deployment strategies for Ubisense Inspection & Survey (I&S) application, released in July 2015.• Development Manager of VeroTrack 2.0 (150 new features and bug fixes), and 2.1 (25 new features and bug fixes). Managed two developers, while delivering regular reports to key stakeholders.• Authored and executed user test scripts for VeroTrack (betas, 1.0, 1.1, 2.0, 2.1) and I&S 1.0.• Developed data ETL workflows for VeroTrack, I&S, and Damage Assessment applications, using Safe Software FME, across nine customer sites and several demos.• Implemented and maintained FogBugz issue tracking system, used across four applications and core platform development; and three customers.• Authored or co-authored user and IT support manuals for three applications, VeroTrack, Damage Assessment, and I&S.Project Delivery:• Delivered VeroTrack and Inspection & Survey to 13 gas utilities, from local municipals to multi-state utilities, in three-to-four-person teams. Project Manager for three deliveries.• Authored and edited over 25 statements of work, proposals, and other project documents.• Developed training programs for VeroTrack and I&S end users, IT departments, and GIS departments at ten customer sites, over 15 engagements, with 90% trainee success rate. • Designed and delivered on-site project functions across seven pilots, and six production rollouts, including configuration meetings, training workshops, and support activities. • Supported customers post-installation. Managed patch development and implementation, working with key customer stakeholders to ensure total satisfaction with application performance.Transitioned to part-time during my M.B.A. studies at CU Denver in July 2015. On-call for VeroTrack support, data ETL, and other internal projects.

Data Conversion and Validation:Integrated paper-based gas utility data with GIS software, to increase efficiency, reduce time, and limit risks and incidents for utilities, through accessing accurate and current geospatial data. Validated Outage Management System data to ensure accurate reports for outage locations, so work crews could be deployed in a more efficient and timely manner.Researched source documents (e.g., parcel maps, legal descriptions, permits, historical maps) to assess the accuracy and completeness of data prior to conversion.Performed data validation checks to ensure integrity and accuracy of the data. Evaluated data sources to determine any limitations in terms of reliability or usability for clients.Extracted pipeline component specifications and installation, testing, inspection, and maintenance information from historical records.

Taught in small group settings for students grades 1-5, delivering targeted exercises to students at-or-below grade level. Analyzed monthly math assessment results using Microsoft Excel. Used available data to group students for targeted learning opportunities, from challenging above grade-level performers to identifying students who were trending down from grade-level expectations.

Medford, Us

I substitute-taught at four Medford-area elementary schools, from grades 1-5.

After completing an on-site class at Newmarket Elementary School, I stayed on as a Substitute Teacher, covering classes from K-5. For the final month, I was a long-term substitute, working with a student with autism and motor skill disabilities.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Master Of Arts (Ma), Elementary Education And Teaching

Bachelor Of Arts (Ba), Geography