- Achieved WM Way and MSDO certification - Manages day-to-day operations of the district and provides daily support to managers to ensure quality and budget performance- Responsible for managing 115 direct employees’ on a daily basis- Responsible for merging together two cultures after an acquisition on Advanced Disposal- P&L Responsibility for 53 Million Dollars of Revenue per year- Monitors budget and operating metrics while diagnosing and improving processes, procedures, and performance- Responsible for monthly forecasting of both the Operations and Fleet Maintenance budget- Executes necessary precautions to ensure safety and compliance with the company, OSHA, and DOT regulations- Responsible for interacting with local city, municipal, and county agencies to renew and negotiate new contracts through a proforma process.- Formulates both short-term and long-term goals and action plans in conjunction with the market Area General Manager and/or Director of Operations.

- Achieved world class numbers for HARR and VARR- Achieved overall site efficiency targets through SDO principles- Reduced Drivecam risk score by 44% YOY- Managed overall site and transfer station P&L- Decreased training hours by more than 60% through retention strategies and reduced retention %- Managed 70 direct employees on a daily basis

-Organizes and schedules all necessary resources required to accomplish activities, including monitoring driver time and coordinating daily operational needs with Maintenance team.-Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.-Participates in regular P&L reviews to ensure that budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance, and labor and material costs.-Reviews weekly demand / volume for routes, determines potential gains from re-routing, and recommends re-routes to the routing specialist.-Sets and monitors productivity, service, and safety targets for each route and driver by collecting accurate data and reporting for various incentive pay programs.-Ensures that drivers comply with physicals, drug or alcohol tests, and training required by regulatory agencies. Documents and maintains records required by regulatory agencies such as the Department of Transportation and OSHA.-Works with functional groups to resolve employee relations and labor relations issues.-Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining. -Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate. Ensures set-up errors and missed pickups are reported and resolved.-Assists with personnel needs of the department including selecting, coaching, disciplining, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.-Ensure adherence to facility best practices and processes by conducting regular auditing. Ensure that the monthly facility inspection is completed and that the site remains compliant.

•Hauling Operations: Responsible for the knowledge development and progressive understanding and expertise in route planning, auditing, analysis and improvement and related logistics systems •Rides along with Waste Management drivers on existing routes to identify container weight and size, time, accessibility, risk, to determine the effectiveness of route sequencing, increase route efficiency, and document specific route and customer data. •Works with all frontline managers to include Operations Improvement Manager, Fleet Manager, Sales Manager, District Managers, Route Managers and fellow Operations Management Trainees to effectively analyze routes to uncover improvement opportunities and review and implement corrective actions •Develops a working knowledge of Waste Management?s operational and general business applications including but not limited to Safety, Efficiency, Human Resources, Customer Service, Finance and Accounting and Financial Planning. The incumbent is responsible for building a comprehensive understanding of how these functions contribute to the day to day and long term success of the business and the employees •Develops a strong understanding and dedication to the WM Safety Program; work with Corporate and local safety teams to continue to create an aware and observant safety conscious culture •Periodically attends and contributes to driver safety meetings to promote a favorable working relationship among all employees •Attend all mandatory training sessions; proficiency evaluations will occur following all sessions •Participate in area mentor programs •Develop working knowledge of day-to-day hauling operations and account for variances while promoting Waste Management Operating Standards •Perform other duties as assigned; may include special projects

-Answering phones; filing paperwork; buying office supplies; handling shipping; answering customer requests; other duties as requested.-Researching similar businesses to determine your competitive advantages; writing ads; joining business groups; networking with anyone and everyone who could be a possible customer.-Communicating with customers who don't pay their bills; making repeat calls; sending invoices; possibly taking someone to court.-Maintaining all records, managing accounts; preparing tax forms; understanding financial statements.-Drafting and making changes to your business plan depending on your financial, personal, and retirement goals; planning for expected and unexpected costs.-Understanding the laws related to your business; complying with federal and state laws for employees; knowing the penalties for violations.-Being responsible for managing all the people in your business; taking care of time off, sick days, insurance forms, complaints, taxes, and more.-Collecting and paying sales tax from customers, payroll taxes from employees, and your own income tax.-Repair own equipment and solve technical problems. Decide when to hire a repair person or purchase new equipment.

-Helped grow an account from $700,000 to $850,000 in one year.-Manage, train, and develop employees.-Negotiate rates with customers and transportation managers.-Top performer within the company. -Experience with load manager, Internet truck stop, TransCore 360, rate matrix, etc.-Manage Electronic Data Interchange for customers.-Department mentor for logistic coordinators within the Indianapolis office.-Conduct business-to-business sales direct with project managers and manufacturing owners.-Analyze difficult problems and resolve with strategic solutions.-Maintain a safe and secure environment by following DOT regulations.-Create rates for customer on different lanes throughout the United States, Mexico, and Canada.

-Received and counted working cash at beginning of shift.-Identified customers, validated and cashed checks.-Accepted cash and checks for deposit and checked accuracy of deposit slip.-Processed cash withdrawals.-Performed specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency.-Performed services for customers such as ordering bank cards and checks.Received and verified loan payments, mortgage payments and utility bill payments.-Recorded all transactions promptly, accurately and in compliance with bank procedures.-Balanced currency, cash and checks in cash drawer at end of each shift.-Answered inquiries regarding checking and savings accounts and other bank related products.-Attempted to resolve issues and problems with customer's accounts.-Initiated and opened new accounts.-Explained, advised on and promoted bank products and services to customers.-Identified referral opportunities and made relevant referrals.-Ensured compliance with all internal controls and established policies and procedures.

-Accurately researched and analyzed complex account situations to make decision in which to provide appropriate resolution.-Demonstrated effective delinquency resolution techniques when responding to incoming or outgoing calls to assist in reducing the delinquency student portfolio.-Responded to account inquiries from external agencies or internal campus/corporate departments via email, fax, and phone while complying with all federal, state, and internal guidelines and policies, to include security and privacy policies.-Actively assisted and counseled students to resolve delinquencies and prevent default with relevant paperwork/forms, and by providing contact information for servicers and/or company departments-Updated and maintained appropriate records within software systems.-Conducted default prevention activities on a daily basis utilizing fact-finding questions to determine the necessary course of action including but not limited to: demographic and account updates, deferment entitlements, repayment options, and deferment alternatives.-Administered follow-up and tracking activities in accordance with the default management procedures-Maintained privacy and security at all times.-Stayed current with knowledge of regulations and procedures.

-Created weekly work schedules for employees’.-Conducted HR duties including new hire paperwork, performance reviews, absenteeism monitoring and control, and followed HR policies and procedures.-Recruited, interviewed, hired, fired, trained, developed employees, and maintained labor laws.-Took responsibility for the business performance of the restaurant.-Analyzed and planned restaurant sales levels and profitability.-Organized marketing activities, such as promotional events and discount schemes.-Prepared reports at the end of the shift/week, including staff control, food control and sales.-Created and executing plans for department sales, profit and staff development.-Set budgets and/or agreed them with senior management.-Planned and coordinated menus.-Coordinated the entire operation of the restaurant during scheduled shifts.-Managed staff and providing them with feedback.-Responded to customer complaints.-Ensured that all employees adhere to the company's uniform standards.-Met and greeted customers and organising table reservations.-Advised customers on menu and wine choice.-Organized and supervised the shifts of kitchen, waiting and cleaning staff.-Maintained high standards of quality control, hygiene, and health and safety.-Checked stock levels and ordered supplies.-Prepared cash drawers and provided petty cash as required.-Helped in any area of the restaurant when circumstances dictated.