Topline Pro believes that home service pros and small businesses are the backbone of the economy and have gone too long without the right technologies. Topline Pro is a Generative AI platform enabling home service businesses to be easily discovered, trusted and booked, directly. The AI-driven interface rapidly and affordably creates a custom, SEO-optimized website along with a application to help sync content to and from local listings, put social media communications on autopilot and enable the business owner to easily get paid online.

- Established two new business units - Content Services and Web Development Services, contributing to a 23% increase in revenue growth within inaugural year of launch.- Achieved 'Best Large Agency of the Year" at the 2022 US Agency Awards by spearheading four departments through effective hiring, management, and training of three directors and four managers, resulting in growth and innovation.- Reduced yearly costs by 75% through strategic vendor selection for highest-cost outsourcing, including virtual assistants and SEO optimization, while maintaining customer journey, consulting, and partnership best practices.- Launched 12 new product services, including Google News optimization, Google Analytics 4 setup and optimization, technical audit implementation, templatized content writing, conversion analysis, resulting in 3X more enterprise clients.

- Quadrupled the YoY revenue renewal rate to 98% during the 2020 Covid economic downturn. - Increased customers per CSM by 55% by instituting innovative processes and leveraging documentation/data tools.- Expanded the customer success team from 3 to 18, leading all aspects of hiring and training, and promoting 5 to people managers, resulting in a 642% growth of the client base.- Attained a Net Promoter Score of 84, outperforming digital marketing industry average NPS of 68, by conducting team training, addressing customer pain points, and implementing standard practices to optimize efficiency.

- Secured $18M in capital by orchestrating, designing, and executing the initial coin offering process, including trade show promotion, KYC, and compliance for customers such as Siemens, Honeywell, and Pfizer.- Pioneered a global customer success/support structure and process across three countries, spanning US, UK, and the Philippines with a team of 20 members.- Designed and led an engaging workplace culture, fostering talent retention and development through the establishment of recognition, team-building, and inclusive practices.- Instituted the 'Member Experience' team, permeating all stakeholder teams and instilling a customer-centric focus throughout the organization.

- Orchestrated and directed 4 global cross-functional teams accountable for 50% of the company's ARR.- Rescued the largest and most strategic account, Apple, doubling customer satisfaction scores from 40% to 80%.- Managed a portfolio of $7M+ in ARR, serving Fortune 500 enterprise customers, including Apple, Stryker, Honeywell, Chevron, Texas Instruments, and Caterpillar.- Collaborated as the sole customer success manager invited to strategize with the C-level executive team on quarterly planning for new and existing customers, defining marketing, renewal, and operational strategies for the quarter.

- Spearheaded and developed an international team of 15 customer success managers across US, UK, and the Philippines.- Advocated for the CS team in designing and implementing a new analytics and data visualization platform, which resulted in increased wallet share with existing enterprise customers.- Collaborated on-site with international partners to leverage big data to analyze supply chain transportation spend, identify preferred options for the heaviest shipping routes, and plan transportation goals for the next quarter.- Saved a critical Fortune 500 account, Stryker, during the Sydney, AU assignment, reducing the need for manual intervention by 83% and improving data quality by 99% via upgraded automation and standardization rules.

- Established a European customer success team comprising 8 customer success managers during the Glasgow, Scotland assignment.- Delivered quarterly business reviews to senior leadership of enterprise customers such as Chevron, Bissell, HP, and Goodman. - Created monthly and quarterly business review presentation templates and implemented SQL queries to extract data for standard operations reporting across the entire organization.

- Developed a new Biology curriculum that led to an increase in annual school biology proficiency from 32% to 80% in two years.- Equipped 10 teachers with new district evaluation procedures and professional learning community expectations, resulting in full compliance with district standards across all teaching staff.- Served as a Science Lead Teacher in the second year, participating in Instructional Leadership Team meetings and contributing to school-wide decisions aimed at improving proficiency, mastery, and graduation percentages.- Guided 5 first-year teachers, specializing in middle and high school science, resulting in a 100% retention rate for second year (compared to an 8-12% turnover rate in year one).

Selected by Teach for America from approximately 46,000 applicants nationwide- Envisioned and cultivated a redesigned teacher licensure process with staff and other corps members- Partook in ongoing training to continuously improve instructional effectiveness- Collaborated with assistant principals and corps members to set up interviews and placements- Facilitated time for corps member culture meetings to push for positive culture among first year teachers

Sold/Managed sales of advertising space in university newspaper to local and national organizations- Lead sales staff to produce more than $600,000 in revenue in 9 months- Increased ad sales 7% in recessed economy, Fall 09 - Generated $114,747 in revenue personally in span of 15 months- Received award for excellent customer service in Spring 09 semester- Promoted from sales coordinator, to account executive, to sales manager