Kyle Baker, M.S. Email & Phone Number

Nashville, Tn, Us

Nashville Metropolitan Area

Own and maintain direct customer relationships with senior-level executives, serving as their trusted advisor. Responsible for the implementation and ongoing relationship with clients and company's product and services. As a team, contribute to and support customer service policies, guidelines, and ongoing training while providing high level technical and product support to the client. Also serves as liaison for the client and BASE10’s implementation departments: operations, regulatory and compliance, reporting, customer service, marketing, logistics, and user experience.

Chicago, Illinois, United States

Chicago, Illinois, United States

Nashville Metropolitan Area

Prepares new agents by conducting orientation to outreach and service processes. Assisted in developing a new training strategy for new hires to meet the needs of growing company. As necessary, develops individual coaching plans while providing resources and other assistance. For existing agents, determines quality coaching needs by observing customer interactions and reporting trends to outreach manager. Develop and modify existing SOPs for routine job functions.Key Accomplishments• Increased quality coaching sessions from 5 per agent to 20.• Assisted in development of new engagement training materials

Greater Nashville Area, Tn

Oversee operational duties of team of 20 care coordinators. Provide support for Caresight and Transitions of Care programs through administrative operations. Deliver cost-effective and high-quality care for patients while acting as liaison between market directors, medical directors, clinical services managers, and care coordinators, managing multiple relationships to ensure optimal patient experience. Responsible for all staffing operations including recruiting, screening, and candidate selection.Key Accomplishments:• Developed new and updated aged SOP documents to support exponential growth for company by enabling new and existing staff to understand all markets and outline specific task items to use as resource when needed. • Designed KPIs for employee accountability and customer satisfaction around response time from inbound patient calls.• Established, implemented, and delivered new training material for new hires. • Promoted from Care Coordinator to Supervisor after 10 months for demonstrating leadership and accountability.

Greater Nashville Area, Tn

Provide support for CareSight program through variety of operations: medical records management, order implementation and management, scheduling, and all other duties as assigned. As a team, we are responsible for providing cost-effective and high quality care for patients.

Franklin, Tn

Assisted in developing classroom training for new hires, including group and 1:1 training material. Exposed new hires to durable medical equipment industry along with Medicare and other insurance requirements for medical device products. Provided leadership and support to customer service team. Improved customer service and support functions.Key Accomplishments:• Selected as Account Manager for 2 major contracts due to ability to seamlessly liaise between client and internal teams.• Created formal audit tool for telephonic communications to ensure Medicare, HIPAA, and company guidelines were met.• Developed material and led classroom training on company history and policy, DME industry, and internal processes.

Franklin, Tn

Responsible for building strong trusting relationship with patient and caregiver by having telephonic availability to receive calls from patient/caregiver, place calls to patient/caregiver regarding their/their loved one's health. I assist in monitoring patient self-reported dashboard, contact patient and caregiver as defined (telephone, text, email). When necessary, I educated and coached patient/caregiver on condition specific topics including but not limited to disease state, nutrition, activity level, smoking cessation, medication management, stress management, support groups, etc.We encouragde healthy living by collaborating with patient to develop customized care plan to include measurable goals by utilizing motivational interviewing and S.M.A.R.T goal setting methods. If requested, we also provided healthcare appointment coordination and collaborate with discharge planning teams as appropriate. As a team, we collaborated to design, refine, and implement new tools, surveys, etc.

Franklin, Tn

Administered 1:1 coaching to reduce and eliminate high risk behaviors for multiple contracts. Supported health promotion, disease prevention, and care management services. Provided better quality of life and lower healthcare data measures to members in a variety of health plans. Key Accomplishments:• Increased employee engagement and lowered turnover as member of Gallup committee by creating employee engagement and philanthropic activities.• Delivered more support for training by identifying knowledge gaps and assisting in development of employee handbook

Mullins, Sc

Provided free nutritional and physical activity consultations for the underserved and uninsured residents of Marion County and its surrounding communities. Patients were either overweight/obese, hypertensive, at risk for type II diabetes, or diagnosed with type II diabetes. Discussed the risk factors associated with cardiovascular disease and gave screenings to determine the patient's risk.

Bachelor Of Science (B.S.), Exercise Science

Activities and Societies: Presbyterian Student Association, Colleges Against Cancer, Relay for LifeReceived a B.S. in Exercise Science.

Master Of Science (M.S.), Exercise Science

Activities and Societies: Presbyterian Student Fellowship, Safe Routes to School, Walk to School Mississippi, Camp Hopewell, Run.