Customer Insights Analyst
Current
Apr 2024 - Present
Who is Kyle B.? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Kyle B. is listed as Customer Insight Analyst at NetJets, based in United States. AeroLeads shows a matched LinkedIn profile for Kyle B..
Kyle B. previously worked as Customer Insights Analyst at Netjets and Customer Experience Analyst at N2Y Llc. Kyle B. holds Bachelor Of Science - Bs, Psychology from The University Of Toledo.
Company email context
Email format at NetJets
This section adds company-level context without repeating Kyle B.'s masked contact details.
NetJets
Review company-level records connected to Kyle B. before choosing the right outreach path.
Profile bio
About Kyle B.
Versatile individual with experience collecting, transforming, and organizing data for analysis to help make informed decisions. Excellent understanding and proficiency of platforms for effective data analyses, including SQL, spreadsheets, Tableau and R. Strong communication, organizational and analytical skills.
Current workplace
Kyle B.'s current company
Company context helps verify the profile and gives searchers a useful next step.
4 roles
Kyle B. work experience
A career timeline built from the work history available for this profile.
Customer Experience Analyst
-Collected, tracked and analyzed customer feedback through data analysis and software usage. Implemented new customer service protocols to further streamline and improve customer experience.-Realigned customer service metrics through data analysis to increase customer satisfaction. Developed and reformatted new health scorecard to systematically measure customer health, prioritize customer segment engagement strategies and reduce client churn. -Presented detailed insights to stakeholders using data analysis and feedback surveys.-For root cause analysis purposes, tracked customer complaints, identified trends and proposed how to improve customer experience processes to ensure better customer satisfaction.-Built data tables within Gainsight software to better recognize key user behaviors, identified customer pain points and trends, used data-driven insights to shape customer strategies and proposed/implemented solutions to address identified needs. -Supported the Customer Experience team by analyzing, monitoring and reporting on key metrics related to customer satisfaction and usage through Gainsight, Power BI, support tickets and customer surveys. -Orchestrated and participated in cross-functional projects including ongoing enhancements, data analysis, providing customer support and determining areas of optimization to improve customer satisfaction, NPS and retention
Oct 2021 - Jul 2022
Service And Support Administrator
-Facilitated the successful implementation of client-specific service and support by building individualized service plans and coordinating with cross-functional teams to ensure quality of services and meeting all deadlines.-Developed, authorized and managed financial budgets ranging from $3,500-500,000. Including review and approval of all services requested to ensure in ordnance with county, state and federal regulations. -Responsible for the dissemination of company policies, processes and procedures while ensuring all individuals were served adequately and equitably.
Jun 2017 - Sep 2021
Behavior Specialist
-Developed data tracking system formulated from a detailed review of the individual's strengths, deficits and individual service plan. -Lead staff training, implementation and analysis of all data tracking systems for client caseload. -Reported and presented data gathered at yearly county board meetings to justify individual service plan implementations and modifications, resulting in the continuation of services for the individuals served.
Feb 2015 - Jun 2017
5 education records
Kyle B. education
Bachelor Of Science - Bs, Psychology
The University Of Toledo
Bachelor Of Science - Bs, Psychology
The University Of Akron
Education record
Hong Kong International School
Education record
Hong Kong International School
Education record
Hong Kong International School
FAQ
Frequently asked questions about Kyle B.
Quick answers generated from the profile data available on this page.
What company does Kyle B. work for?
Kyle B. works for NetJets.
What is Kyle B.'s role at NetJets?
Kyle B. is listed as Customer Insight Analyst at NetJets.
Where is Kyle B. based?
Kyle B. is based in United States while working with NetJets.
What companies has Kyle B. worked for?
Kyle B. has worked for Netjets, N2Y Llc, Delaware County Board Of Developmental Disabilities, and Alvis, Inc..
How can I contact Kyle B.?
You can use AeroLeads to view verified contact signals for Kyle B. at NetJets, including work email, phone, and LinkedIn data when available.
What schools did Kyle B. attend?
Kyle B. holds Bachelor Of Science - Bs, Psychology from The University Of Toledo.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial