Developed and expanded reporting capabilities for executives and teams across the business via Tableau dashboards, automation of bespoke python scripts, ad-hoc analyses, and scheduled queries. Created and improved data modeling calculations in support of KPI tracking. Laid groundwork for data warehouse migration from BigQuery to Snowflake, including implementation of CI-enabled transformation with dbt. Mentor, trainer, project manager, QA, and process lead for BI team.

Worked directly with C-suite and VPs to define KPIs, design reports and dashboards, and translate trends and anomalies into actionable business intelligence. Operated independently within an Agile, CI/CD, DevOps environment to build out, manage, and maintain a data warehouse, ETL pipelines, and web analytics integrations. Oversaw a team of contracted machine learning engineers and managed major aspects of a platform migration involving CRM, content delivery, and payment processing.

Promoted self-serve analytics through the development and maintenance of highly customized reports and dashboards in Einstein Analytics (formerly Wave) using both the UI designer and the JSON interface. Prototyped and advocated for potential transitions to Tableau, Power BI, and Google Data Studio.Built out data architecture for multiple CRM, CMS, and website integrations, producing designs for new data models, defining and modifying business processes, and implementing data collection and validation systems.Collaborated with Salesforce administrators on the comprehensive audit, cleanup, and documentation of hundreds of custom fields and properties across CRM and Service Cloud.Managed Google Analytics property for macmillanlearning.com/support, creating various views, user segments, custom properties, and custom reports to track user engagement, identify UX issues on the site, and use specific metrics to make short-term predictions of phone and email support volumes.Provided consulting input toward design, integration, and configuration of site search and chatbot, which are both built on third-party machine learning algorithms and provide adjustable parameters for performance optimization.Wrote from scratch a Python package for interfacing with Salesforce's (RESTful) Bulk API. Used that package to automate a pipeline of queries, aggregation, and formatting from a variety of data sources into a small handful of easily-digestible daily performance reports, spreadsheets, and alerts.Attended and contributed to weekly brown-bag meetings and monthly workshops focused on data science and machine learning, advancing knowledge and practicing skills alongside data analysts and engineers embedded in teams across the company.

Studied and practiced script development (bash, SQL, Python), statistical analysis and visualization, machine learning theory, and predictive modeling techniques. Explored application of a wide variety of data wrangling, feature engineering, and modeling ideologies to an extensive collection of open datasets.

Served as global technical resource and liaison to R&D for 17 product groups, including DAQmx, CompactDAQ, PCI/PXI DAQ, VirtualBench, GPIB, Serial, DSA, SCXI, SC Express, and CompactRIO. Maintained cross-functional relationships with manufacturing, corporate quality, marketing, sales, and support teams to enable timely, accurate, and transparent interaction between departments.Led continuous improvement teams for 3 product lines, directing stakeholders and informing decision makers across R&D, manufacturing, corporate quality, and marketing through presentations on quantitative and qualitative analyses of manufacturing failure rates and RMA repair data. Offered recommendations of action items that helped reduce annual hardware return rate by 20%.Identified, documented, and managed escalations for 15 major bugs and product quality concerns affecting tens of thousands of devices. Wrote and distributed 3 customer notifications to thousands of customers and coordinated 2 product recalls.Maintained relationships with and provided direct support for key customers, providing creative technical solutions to application challenges, carrying out performance benchmarks for new products, and developing and demonstrating proofs of concept. Aided major sales opportunities totaling well into the millions of dollars.Oversaw support activity of 120 Applications Engineers. Developed training material, created knowledgebase content, provided mentorship and project opportunities, and fielded support escalations. Reviewed, aggregated, and analyzed tens of thousands of support interactions in order to extract top support issues and identify major trends in customer sentiment.Organized internal usability testing and customer beta programs for several early-release products to gather user feedback. Aggregated and analyzed feedback before delivering recommendations to R&D and marketing.

Provided direct technical support over the phone, through email, and in online forums, analyzing customer-reported issues and creating innovative solutions or workarounds. Closed 1000 service requests, with 95% customer satisfaction.Collaborated with sales teams to progress key relationships and facilitate dozens of five- and six-figure opportunities. Designed and delivered product demos and seminars, instructed customer education courses in person and online, and consistently led a 120-person department in sales leads generated.Supervised a team of 4 new engineers through onboarding, training, and integration into the department, and mentored dozens more, receiving support escalations, participating in training activities, and hosting weekly in-person discussion forums. Promoted company culture and interviewed candidates during college recruiting trips and hosted potential new hires visiting corporate campus.Evaluated hardware and software product usability as an internal early-release user, filing bug reports and delivering valuable feedback on feature set and design to R&D and marketing teams.

Lectured a class of 70+ undergraduate students. Created and graded assignments, quizzes, and exams. Held regular weekly office hours and offered group tutoring every other week.

Directed lab experiments and provided supplemental instruction for students. Prepared experimental setups and specimens and maintained lab equipment. Graded lab reports and quizzes.

Researched and published journal papers over topics in natural gas well design and efficiency.

In addition to responsibilities of Community Advisor, provided guidance and served as a resource and positive role model for other members of a 20-person staff. Delivered staff training, led various staff projects, and advised the complex council (town hall-style resident governance).Designed, implemented, and collected research to assess needs and interests of over 500 upperclassmen in a co-ed, suite-style community on campus. Planned and directed an end-of-semester, carnival-style celebration for residents and staff, within a budget of $400.

Collaborated with a team of 20 community advisors and hall coordinators to promote safety and academic success among 850 building residents. Served as role model, counselor, conflict mediator, community builder, and campus resource for 60 engineering students living on campus.Assessed the unique needs and interests of the Engineering Success Learning Community, then proposed, developed, and implemented academic, cultural, social, and wellness programming aimed at fostering community, academic discipline, and personal growth among residents.Reported maintenance requests, documented incidents, and provided other administrative services, including 6 hours or more per week of front desk coverage and 1 night per week with on-call crisis response duties.Participated in recruitment, selection, and training of new staff members.

Sorted, organized, and loaded packages to multiple delivery trucks on residential and bulk routes. Excelled with a team to achieve a top 5 national ranking in high-volume facility efficiency.

Developed communication skills through contact with vendors, customers, and coworkers.

Loaded and unloaded shipments, organized stock, and maintained a clean warehouse and vehicle fleet.