Kyle Holden Email & Phone Number

Raleigh, Nc, Us

San Francisco, California, Us

- Consulted with executive (CIO/CTO/CISO/CDO) and senior IT leaders to develop and implement effective identity and access management (IAM) strategies that led to enhanced customer experiences, workforce productivity and more secure application access- Managed $8.6M in ARR through 3 accounts, including both private and publicly listed companies - Attained 98% retention by driving strategic and life cycle value through technology deployment and adoption - Achieved 120% net retention through consistent engagement, technology adoption, and new use case exploration- Created and coordinated internal thought leadership team focused on raising awareness of and sharing use cases specific to Financial Services, leading to the eventual hiring of a Senior Product Marketing Manager dedicated to FinServ- Delivered EBCs, QBRs and Success Plans, leading to the development of identity-centric and cloud-native use cases designed to deliver Zero Trust security to both dynamic/remote workforces and CIAM applications

San Francisco, California, Us

- Managed $6.3M in ARR through 7 accounts, including both private and publicly listed companies - Attained 97% retention by driving strategic and life cycle value through technology deployment and adoption - Achieved 115% net retention through consistent engagement, technology adoption, and new use case exploration

San Francisco, California, Us

- Consulted with senior merchandising and IT leaders to develop and implement effectivedigital commerce and workplace search strategies that led to increased revenues andimproved internal efficiencies- Managed $3.5M in recurring offers through 31 accounts, including private and publicly listed companies- Attained 94% retention by driving strategic and life cycle value through technologydeployment and adoption- Achieved 104% net retention through consistent engagement, technology adoption, and lifecycle orchestration with customers- Delivered Comprehensive Assessment and Search Excellence (CASE) Plans, leading todevelopment of strategic plans based on industry trends and customer analysis

San Jose, Ca, Us

- Consulted with C-level executives and senior IT leaders to develop and implement an effective, enterprise-wide strategy that maximizes the value delivered by Cisco's cyber security technologies and services- Managed $11M in recurring offers through 34 accounts, including private and publicly listed companies- Increased BoB health score 21% YoY by driving strategic and life cycle value through technology deployment and adoption- Uncovered $9.5M in potential expand revenue through consistent engagement, technology adoption, and life cycle orchestration with customers- Delivered business and security reviews, leading to development of strategic plans based on industry trends and customer analysis

Morrisville, Nc, Us

- Promoted to lead the development of a SaaS relationship management, client retention and risk mitigation department, accelerating the company's growth from $30m to $120m in annual revenue- Advised and coached, or assisted, Client Success Managers through client retention and escalated situations- Achieved a personal contract renewal rate of 96%- Improved renewal rate of proactive SMB projects from 85% to 96% by developing an automated alert system in salesforce.com to quickly identify and strategically engage clients with regressive product usage- Led the integration of key metrics from Relias’ Learning Management System database into salesforce.com allowing quick company-wide visibility into how effectively clients utilize key features of the software- Analyzed data of roughly 6000 clients and established utilization benchmarks to identify trends between healthy (high likelihood of contract renewal) and unhealthy client accounts- Collaboratively connected 7 departments by simplifying and automating communication processes, leading to quicker identification and engagement of over $5,000,000 in risked accounts

Morrisville, Nc, Us

- Managed $1 million in annual revenue through 15 enterprise accounts- Maintained a 93% retention rate through relationship and technical management of assigned accounts- Developed, implemented, and managed solutions to maximize client return on investment

Durham, North Carolina, Us

- Established product performance specifications for new product designs- Designed and implemented preliminary, benchtop, and V&V test plans for new product designs- Designed and fabricated test fixtures based on performance specifications requiring testing- Created and maintained design history files in accordance with FDA regulations