Kyle Bone Email & Phone Number

Arlington, Virginia, United States

Arlington, Virginia, United States

Charleston, South Carolina Metropolitan Area

Front of House Support: - Host/Server Assistant: Showcased problem solving skills and the ability to multi-task in a fast paced restaurant environment allowing for quick turnaround of, reservations/walk-in, customers - Server: Executed strong customer service skills fostering a welcoming environment to a diverse clientele while managing an area of 15 tables Back of House Support: - Expo: Displayed a vast understanding of the menu, attention to detail of accuracy/presentation, and communication between front of house/back of house for dine in and to-go orders averaging~150 tickets per night

Charleston, South Carolina Metropolitan Area

Responsible for Client and Account team Tier 3/Upgrade support of the Momentum Enterprise Resource Planning (ERP) platform functionality via training, system analysis, debugging, production simulation and documentationCollaborate with Design and Implementation teams to model, test and implement future iterations of existing customized software along with new requests from the clientBuild SQL scripts and CMD files to update complex datasets, modify Momentum output/input files, and execute batch jobs to meet client needsExpanded into Scrum Master responsibilities for the Agile team when necessary, E.g. Daily Stand Up, Sprint Planning, Sprint Retro, Scrum of ScrumTrained CGI Proxy Product Owner on how to efficiently overcome a backlog of 1500 Production Support and Upgrade items, along with current items, by bulk importing JIRA for tracking and completion Developed an Onboarding User Guide to leverage JIRA’s bulk importing tool for the United States Agency for International Development (USAID) & Department of State (DOS) CGI teams Authored a How-To article on JIRA’s Bulk Importing/Editing Tool which is published on our internal reference site (Confluence) accessible to all CGI membersCompiled 2 years of past performance data to assist in delivery of the program’s contract extension proposalFacilitated the execution of the 3-month Internship Program for the International Affairs organization; comprised of 18 interns responsible for the development and presentation of projects to CGI leadership

Blacksburg, Va

Responsible for prioritizing of department deliverables. Accomplished by effective management and deployment of 3-5 personnel against key job requirements to drive maximum production.

Blacksburg, Va

Responsible for training 66% of new hires on 2 out of 3 tracks of the café (production and delivery).Conduct POF’s (Performance Observation Forms) on new hires/associates for the 10 areas of the café.

Blacksburg, Va

Richmond, Virginia

Conducted end to end comparative market analysis across 15% of the top 20 bank’s online and financial center origination processes. Identifying and presenting best practices and areas of opportunity to the leadership team.

Richmond, Virginia

Converted the Credit and Accounts Payable department processes to 100% digital, enabling more secure file management. Supported the talent acquisition team in sourcing candidate profiles to fill 30% of positions across the company.Managed and facilitated all inbound client communication and action items for the entire company.

Boston, Ma

Collaborated with Digital Product/Channel Managers and Developers to maximize customer needs and technological capabilities by providing feedback and competitive assessments.Conducted VOC evaluation to determine actionable insights of how to improve customer satisfaction, increase engagement within all digital channels.Knowledgeable on select case development, mobile banking market trends, competitive landscapes and new entrants in financial service to help stay up to date with business roadmaps.

Doswell, Va

Supervised 35% of entertainment stands in the park, managed a team of 25-35 associates. Conducted employee evaluations, oversaw employee conduct referrals and training.

Doswell, Va

Supervised 3 merchandise stores (roughly 20% of the stores in the park), managed a team of 15-25 associates. Responsible for employee development, visual merchandising, organization of stock rooms and day to day managerial task. Gaining the interest of other departments due to my reputation and work ethic through my two years in merchandise, leading to my transfer.

Doswell, Va